Optimum Updates Customers on MSG Networks Carriage Changes

Optimum Provides Important Update on MSG Networks Carriage

Optimum has recently informed its customers about critical updates regarding its carriage of MSG Networks. This announcement comes after prolonged negotiations between both parties that revolved around the carriage agreement, which expired at the end of the year.

Background of the Carriage Agreement

For an extended period, Optimum and MSG Networks engaged in negotiations to ensure the continued availability of MSG programming on Optimum systems. Unfortunately, these discussions did not yield a favorable outcome due to MSG Networks' demands for significantly high programming fees.

MSG Networks insisted that Optimum not only match their inflated fees but also required the distribution of MSG channels to nearly all video subscribers. This “all or nothing” strategy could lead to increased cable bills and force many customers to pay for channels they don’t utilize.

Optimum's Commitment to Customers

Optimum prides itself on prioritizing customer interests, and its goal throughout the negotiations was to reach a fair agreement that would offer customers value and choice. However, despite Optimum's continued efforts to negotiate, MSG Networks remained steadfast in their position, leading to the removal of MSG content from Optimum's TV lineup.

Statement from Optimum

In an official statement, Optimum expressed disappointment regarding MSG Networks: "At Optimum, we have a clear mission: provide the programming that our customers want at an affordable price. The problem stems from MSG Networks’ demands for excessive fees while also compelling customers who largely don’t want this content to pay for it."

Furthermore, Optimum conveyed its willingness to absorb the elevated price demands under the condition that MSG Networks would allow for more flexible packaging options. This would enable viewers who actively follow the content to pay for it while relieving those uninterested from mandatory charges. Yet, MSG Networks rejected these offers multiple times.

The Changing Landscape of Content Consumption

As consumer habits evolve, the viewership of Regional Sports Networks has become notably dispersed across diverse streaming services. Despite this shift, MSG Networks appears to insist on maintaining its outdated pricing model, which many consider anti-consumer and ultimately unsustainable within today's media landscape.

Alternative Viewing Options for Customers

Optimum wants to emphasize its dedication to collaborating with partners that prioritize customer choice and flexibility. They express regret toward MSG Networks' refusal to adapt to changing consumer expectations but remain committed to providing viewers with alternative viewing options. Optimum asserts it is working directly with customers to ensure they don't miss any games amid these changes.

For personalized assistance, customers are encouraged to reach out through the Optimum service line or chat options available on the company website. This proactive customer service aims to provide tailored solutions to customers’ viewing needs.

About Optimum

Optimum operates as a brand under Altice USA, recognized as one of the largest broadband and video service providers in the nation. It caters to approximately 4.6 million residential and business customers across multiple states by delivering broadband, video, mobile, and proprietary content services. The company further extends its reach through Optimum Media, an advanced advertising service that connects local, regional, and national businesses with audiences using innovative advertising solutions.

Frequently Asked Questions

What is the current status of MSG Networks on Optimum?

As of now, MSG Networks has been removed from Optimum's TV offerings following the failure to reach a new carriage agreement.

Why did Optimum remove MSG Networks?

Optimum removed MSG Networks due to high programming fees demanded by MSG Networks, which were deemed unfair by Optimum and would require customers to pay for unnecessary content.

What options do customers have to watch MSG content?

Optimum is working with customers to explore alternative viewing options which may be available through streaming services or other methods to watch MSG content.

How can customers contact Optimum for assistance?

Customers may call Optimum’s service line or engage with the chat feature on their website for personalized assistance regarding their viewing options.

What is Optimum's mission?

Optimum aims to provide the programming that their customers desire while ensuring it is offered at an affordable price, prioritizing customer choice and satisfaction.

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