Lynn Moretti Takes the Helm as ICW Group Claims Leader
ICW Group Welcomes Lynn Moretti as Chief Claims Officer
Veteran Leader to Drive Claims Innovation and Excellence Across All Product Lines
ICW Group Insurance Companies is proud to announce the appointment of Lynn Moretti as its Chief Claims Officer. In this significant role, she will lead the company's ambitious claims strategy focused on innovation, efficiency, and exceptional customer service. With a comprehensive portfolio including both commercial and specialty products, ICW Group is positioned to enhance its claims operations significantly.
Leading Claims Strategy
As Chief Claims Officer, Moretti will direct ICW Group's in-house claims operations and manage a nation-wide team of claims professionals. Her emphasis will be on best practices, proactive resolutions, and continuous improvement, all aimed at elevating the claims management services provided to customers. With over 25 years of claims expertise, Moretti embodies the values and hands-on approach ICW Group is known for.
Bringing Expertise to the Table
Mark Moitoso, President of ICW Group, expressed enthusiasm about Moretti’s appointment, stating, "Our claims operation and the care we bring to our customers are at the core of our mission." He noted that Moretti’s proven track record of building exemplary teams and driving operations would bring continued success to their claims organization. Her background ensures that she is well-equipped to tackle the complexities of claims management.
Experience in the Insurance Sector
Before joining ICW Group, Moretti excelled as Chief Claims Officer at AmTrust Specialty, where she led international claims operations across the U.K. and the European Union. Her work included creating a centralized operating model and implementing new systems to improve efficiency and customer service. Additionally, her previous roles at AmTrust Financial, Selective Insurance, and Liberty Mutual provided her with invaluable experience managing complex liability and specialty claims, further solidifying her expertise.
Moretti’s Vision for ICW Group
Moretti articulated her excitement about joining ICW Group, noting, "I'm truly humbled and thrilled to join ICW Group's expert claims team at such an exciting time for the company." She recognizes the significance of a people-first culture and collaborative spirit, which are vital for achieving the company's strategic vision and expanding its product offerings. Moretti’s goal is to leverage her extensive background to foster growth and adaptation as ICW Group explores new markets.
A Focus on Customer Experience
In her new capacity, Moretti is committed to ensuring that each customer has the best possible insurance experience, underlining the company's dedication to compassionate and efficient claims handling. This objective is central to ICW Group's philosophy, reinforcing their reputation as a top-tier insurance provider.
About ICW Group
ICW Group Insurance Companies is a distinguished multi-line Property & Casualty insurance firm that aims to protect the interests of its sizeable customer base. Representing a collection of carriers, including the Insurance Company of the West, Explorer Insurance Company, and VerTerra Insurance, ICW Group is steadfast in its commitment to providing a comprehensive and satisfying insurance experience for its policyholders. The company's focus remains on facilitating the best possible outcomes for customers and their network of independent agents, brokers, and wholesalers.
Frequently Asked Questions
Who is Lynn Moretti?
Lynn Moretti has been named the Chief Claims Officer of ICW Group, focusing on enhancing claims innovation and service.
What will Lynn Moretti's role entail?
She will lead in-house claims operations, oversee a national team, and drive best practices that ensure top-notch customer service.
What experience does Moretti bring to ICW Group?
Moretti has over 25 years in claims expertise, having previously served as Chief Claims Officer at AmTrust Specialty.
What is ICW Group's mission?
ICW Group's mission is to provide comprehensive coverage while prioritizing customer experience through effective claims management.
Where is ICW Group headquartered?
ICW Group is headquartered in San Diego, California, where Lynn Moretti has relocated for her new position.
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