JSI Expands Capabilities with LogicomUSA Acquisition
JSI Enhances Mission with LogicomUSA Acquisition
In a significant move, JSI has broadened its network operation services by acquiring LogicomUSA, a leader in voice and contact center services. This acquisition marks a strategic enhancement to JSI's offerings, enabling the company to provide comprehensive and improved broadband solutions that include 24/7 contact center support and hosted VoIP services.
Strengthening Service Offerings
David Makuen, CEO of JSI, expressed enthusiasm about the acquisition, stating that integrating Logicom's exceptional services will solidify JSI's role as the premier partner for broadband solutions. The combination of JSI's extensive engineering capabilities and Logicom's specialized expertise creates a formidable alliance designed to help broadband providers thrive in an evolving market. The synergy of resources aims to transform how service providers approach their operations.
Logicom has been recognized for outstanding voice and network services, along with its innovative contact center solutions. Their focus on client satisfaction through advanced technology enables a unique technical support experience based on a custom contact center platform and the Bring Your Own Agent (BYOA) model. This seamless approach allows operating teams to customize and enhance service delivery effectively.
Innovation at the Core
Noah Southerland, CEO of Logicom, remarked on the alignment of visions between Logicom and JSI. By joining forces, both companies can leverage technology-driven solutions that empower broadband providers to better serve their communities. This partnership represents a melding of innovative minds that are dedicated to enhancing customer experience and operational efficiency.
Future Directions for JSI
The integration of Logicom’s network services into JSI's Network Engineering division will be led by Mr. Southerland and the existing Logicom team. This continuity in leadership ensures that the exceptional standards of service and technological innovation Logicom is known for will remain a priority in the collaboration. JSI's extensive experience, coupled with Logicom's innovative solutions, sets the stage for future advancements in broadband technology.
About JSI
With over sixty years of experience, JSI is a renowned partner in broadband engineering and consulting. They provide invaluable insights and assistance in financial, engineering, management, regulatory, and strategic matters to independent communications service providers, thereby enhancing the infrastructure of communication services nationwide.
About Logicom
Logicom is dedicated to empowering broadband service providers with key services necessary for delivering robust connections and effective communication to their clients and communities. Their commitment to innovation positions them as a vital ally for broadband companies.
Frequently Asked Questions
What does the acquisition of LogicomUSA mean for JSI?
The acquisition enhances JSI's service offerings, particularly in broadband solutions and customer support.
How will Logicom's services integrate into JSI?
Logicom's network and contact center operations will merge with JSI's Network Engineering division, ensuring continued leadership and quality.
What types of services does Logicom provide?
Logicom specializes in voice services, hosted VoIP, and 24/7 contact center support tailored for broadband providers.
Who is leading Logicom after the acquisition?
Noah Southerland, the CEO of Logicom, will continue to lead the team under JSI's direction.
What is JSI's main focus as a company?
JSI focuses on providing engineering and consulting solutions to enhance broadband services for independent communications providers.
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