JerryRigEverything's Frustration with Rivian's Repair Policy

YouTuber JerryRigEverything Shares Disappointment with Rivian
YouTuber Zack Nelson, known as JerryRigEverything, has voiced his disappointment with Rivian Automotive Inc. (NASDAQ:RIVN) regarding the company's restrictive policies on automobile repairs.
Frustration Over Battery Replacement
On social media, Nelson revealed that he faced challenges replacing the 12-volt batteries in his Rivian vehicle after a standard three-and-a-half years of usage. He expressed that while battery failures are common, he was frustrated by Rivian's refusal to sell him a replacement battery. Instead, he was quoted a staggering $775 for a battery replacement by the company.
Nelson noted that he was concerned about warranty implications if he attempted to use an off-the-shelf battery. This experience has made him feel that Rivian is limiting owner maintenance and taking advantage of car owners.
Tesla’s Approach to Repairs
In contrast, Nelson praised Tesla Inc. (NASDAQ:TSLA) for its more owner-friendly repair policies. He mentioned that he feels empowered to repair and modify his Tesla Cybertruck, explaining that he could easily repair major issues and access a manual to assist him in the process. He expressed dissatisfaction with Rivian's policy and called for more flexibility, stating, "Let me maintain my own truck."
Rivian’s Future Plans
Rivian's CEO RJ Scaringe recently announced in a podcast that the much-anticipated R2 crossover SUV is expected to commence deliveries around a future date. Furthermore, Rivian has initiated construction on a new manufacturing plant that will likely influence R2's production capabilities and overall strategy.
Lucid Group's Production Milestones
In other relevant news, Lucid Group Inc. (NASDAQ:LCID) has reported reaching remarkable production and delivery numbers in the recent quarter. They delivered over 4,078 units while also producing over 3,891 units, showcasing a strong manufacturing capability. They have confirmed additional production in international markets, further strengthening their presence in the automotive industry.
Rivian's metrics indicate solid momentum, yet the company is perceived to struggle with growth. Despite this, it maintains a favorable price trend in both the short and long term. Investors and enthusiasts alike are keen to watch how Rivian evolves its service offerings in response to customer feedback and competitive pressures.
Frequently Asked Questions
What are JerryRigEverything's main complaints about Rivian?
JerryRigEverything, aka Zack Nelson, has criticized Rivian for not allowing owners to perform basic repairs, citing high costs for services.
How much did Rivian charge JerryRigEverything for a battery replacement?
Rivian charged Nelson $775 for a replacement of the 12-volt batteries in his vehicle.
What does JerryRigEverything think about Tesla's repair policies?
He appreciates Tesla's flexible repair policies, stating that they empower him to maintain his own vehicle.
What recent developments has Rivian announced?
Rivian's CEO has announced that the R2 crossover SUV is set to begin deliveries soon, and a new manufacturing plant is under construction.
What production milestones has Lucid Group achieved recently?
Lucid Group has reported record production, delivering over 4,078 units in the last quarter and producing additional units internationally.
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