Jerome Kapelus Takes the Helm as CEO of Afiniti Inc.
Jerome Kapelus Takes the Helm as CEO of Afiniti Inc.
Afiniti, Inc., a renowned global player in customer experience and artificial intelligence, has recently announced a significant leadership change with the appointment of Jerome Kapelus as the new Chief Executive Officer. This transition comes as a move to strengthen the company's strategic direction and expand its market presence. Jerome succeeds Hassan Afzal, who will continue to lend his expertise as a strategic advisor.
Bringing Extensive Leadership Experience
With over 25 years in the technology sector, Mr. Kapelus is no stranger to high-stakes leadership roles. His most recent position was President of PWCC Marketplace, where he played a crucial role in integrating the company post-acquisition by Fanatics, Inc. His previous experience as Chief Financial Officer at TCGplayer saw him driving notable revenue growth and operational excellence, culminating in the company’s acquisition by eBay.
Vision for Afiniti's Future
Jerome expressed enthusiasm about his appointment, stating, “It is an honor to lead Afiniti and its tremendously talented employees. I am deeply grateful for Hassan Afzal’s leadership and dedication to Afiniti.” He emphasized his commitment to advancing the company's innovative AI solutions that yield substantial value for clients. Under his leadership, Afiniti aims to enhance customer interaction strategies and leverage its patented technology for further growth.
Support from the Board
David Flannery, President of Vista Credit Partners and Chairman of Afiniti’s Board of Directors, praised Jerome’s appointment, noting, “Jerome is an operationally focused leader with a knack for innovative solutions.” Flannery believes that Kapelus is well-equipped to guide Afiniti through this critical stage of the company's journey, marking an important chapter of growth and innovation.
About Afiniti
Founded in 2006, Afiniti stands at the forefront of artificial intelligence, specializing in enhancing customer interactions across diverse sectors. Utilizing its patented technology, Afiniti skillfully identifies interpersonal behavior patterns to pair customers with the most suitable agents, resulting in improved customer satisfaction and operational efficiency. The company's AI solutions empower leading global brands to foster high-value connections between their customers and service representatives.
Frequently Asked Questions
Who is Jerome Kapelus?
Jerome Kapelus is the newly appointed CEO of Afiniti, bringing over 25 years of experience in leading high-growth technology companies.
What was Jerome Kapelus's previous role?
Before becoming CEO of Afiniti, he served as President of PWCC Marketplace and was previously Chief Financial Officer at TCGplayer.
What are Afiniti’s core services?
Afiniti focuses on artificial intelligence solutions that optimize customer interactions, enhancing satisfaction and operational efficiency.
What technology does Afiniti use?
Afiniti employs patented technology to analyze behavioral patterns and match customers with the most compatible agents.
How does Afiniti impact customer service?
By improving the pairing process in customer service situations, Afiniti enhances engagement and satisfaction for consumers globally.
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