inMorphis: A Beacon of Innovation in the ServiceNow Landscape
inMorphis Triumphs as a Rising Star in ServiceNow's Ecosystem
inMorphis has recently emerged as a recognized Rising Star in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners. This accolade showcases the company's commitment to innovation and its critical role in facilitating digital transformations powered by ServiceNow. The acknowledgment highlights inMorphis's extensive portfolio aimed at helping enterprises harness the full potential of the Now Platform.
Leading Innovation through GenAI
A standout feature of inMorphis is its proprietary GenAI Universe. This unique platform comprises several AI-driven frameworks including GenAI Accelerator, Agentic AI, Genie, Now LLM, and Now Skill. These advanced tools are designed to seamlessly integrate with ServiceNow, allowing businesses to automate workflows, enhance decision-making, and foster rapid innovation.
According to Tapati Bandopadhyay, the Lead Author of the ISG Provider Lens report, "inMorphis utilizes ServiceNow Build platforms to devise domain-specific GenAI applications tailored for sectors such as BFSI, telecom, and healthcare, effectively addressing their distinct challenges." This emphasis on industry-specific solutions strengthens their position in the market.
Operational Efficiency and Client Focus
inMorphis has established itself as a leader in ensuring Reliability, Compliance, Customer, and Asset Management (RCA) across business workflows. Their transformation methodology, facilitated through the ACE (Acceleration-Configuration-Experience) framework, guarantees successful implementations and tangible business outcomes. Their value realization framework empowers clients to maximize their ServiceNow investments, exemplified by a U.S.-based client who increased their CMDB coverage by 35%, improved platform usage by 40%, and escalated portal adoption by 80% within just eight weeks.
Enhancing Customer Experience through Strategic Alliances
To further elevate customer experience and service quality, inMorphis has developed strategic partnerships. By collaborating with NEURON7, the company is utilizing GenAI for automated diagnostics and resolution. Their alliance with AutomatePRO focuses on advancing Quality as a Service (QaaS), speeding up delivery while upholding superior standards. Additionally, a partnership with Confluent enables inMorphis to help clients unify their data and workflow streams for smarter operational practices.
Expertise in Governance, Risk, and Compliance
In the realm of Governance, Risk, and Compliance (GRC), inMorphis is a well-regarded entity. The company leverages AI and machine learning in ServiceNow to offer predictive insights, improve anomaly detection, and actively mitigate compliance risks—establishing itself as a trusted partner in GRC solutions.
Forward-Thinking Strategy for Future Growth
Looking ahead, inMorphis is set to further integrate GenAI within the Integrated Risk Management (IRM) module specifically designed for BFSI clients. They also plan to introduce low-code applications for the telecom sector and align closely with ServiceNow's innovation trajectory. These initiatives reflect inMorphis's dedication to delivering scalable, innovative solutions while ensuring accelerated returns on investment.
About inMorphis
Founded in 2015 and headquartered in Singapore, inMorphis is a notable partner within the ServiceNow ecosystem with a global footprint in regions including the U.S., UK, India, and ASEAN. Their expertise encompasses IT Service Management (ITSM), IT Operations Management (ITOM), GRC, AIOps, Security Operations, and workflow automation, enabling clients to unlock business agility and value at scale.
Frequently Asked Questions
What does it mean for inMorphis to be recognized as a Rising Star?
This recognition highlights inMorphis's innovative contributions to the ServiceNow ecosystem, particularly in advancing digital transformation.
What key technologies does inMorphis utilize?
inMorphis utilizes a series of AI-driven frameworks through its GenAI Universe, enhancing automation and decision-making for businesses.
How does inMorphis help businesses improve their operations?
They employ a unique transformation methodology and value realization framework to optimize ServiceNow investments and ensure successful implementations.
What partnerships has inMorphis formed to enhance its services?
inMorphis has strategic alliances with NEURON7, AutomatePRO, and Confluent to improve customer experience and service efficiency.
What are the future plans of inMorphis regarding technology integration?
They plan to integrate GenAI into risk management modules and develop low-code applications tailored for different sectors like telecom.
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