ibex Reaches 15,000 Agents Milestone in the Philippines

ibex Achieves Significant Growth Milestone

ibex (NASDAQ: IBEX), a prominent global player in business process outsourcing (BPO) and innovative customer engagement solutions, has proudly expanded its workforce to over 15,000 skilled agents across the Philippines. With this accomplishment, the company underscores its commitment to delivering outstanding customer experiences from its modern service centers.

Celebrating a Decade of Growth

CEO Bob Dechant shared, “It’s incredibly rewarding to reach this milestone in such a crucial market. Our journey began ten years ago with a modest team of fewer than 2,500 agents. The exceptional efforts of our dedicated agents and strong leadership have fueled our remarkable growth, enabling us to partner with some of the world’s top brands. The Philippines remains a vital hub for BPO services, and I’m immensely proud of the ibex community we’ve built.”

Expansion and New Opportunities

With nine customer experience (CX) centers operating across key Philippine cities, including Quezon City, Davao City, and Mandaluyong, ibex has recently opened its second site in Davao at Felcris Centrale. This expansion reflects the company’s ongoing pursuit of opportunities to enhance its service delivery and reach.

A Culture of Excellence and Inclusivity

According to Potski Alvarez, President of ibex Philippines, the foundation of exceptional customer experience lies in a supportive workplace for employees. “Our diverse and inclusive culture allows us to engage our employees effectively,” she remarked. By prioritizing employee satisfaction and providing growth opportunities, ibex empowers its agents to excel in their careers.

Innovative Solutions for Customer Service

ibex continues to innovate with its AI-driven ibex Wave iX suite, an advanced solution designed to enhance customer-agent interactions. This technology allows ibex to personalize experiences for clients, driving better results and profitability.

A Celebrated Employee Experience

The company has cultivated a vibrant work culture, marked by constant engagement events and activities that promote community among employees. From annual celebrations to creative competitions like the ibex Idol talent show, these initiatives foster team spirit and camaraderie.

Recognition and Employee Benefits

The commitment of ibex to its employees has been recognized globally, earning accolades such as the Best Employers 2024 title by a leading Philippine publication, reflecting its focus on an agent-first culture. With competitive compensation packages, industry-leading training programs, and a strong benefits framework, new recruits are set up for success right from the start.

About ibex

As a provider of innovative BPO solutions, ibex partners with organizations to enhance customer relationships through engaging and efficient service. With a robust global model comprising 31 operational facilities worldwide, the company leverages cutting-edge technology to manage millions of customer interactions annually, contributing significantly to customer revenue growth.

To learn more about career opportunities with ibex, visit ibex.co, and connect with us on social media to stay updated on our latest initiatives.

Frequently Asked Questions

What recent milestone did ibex achieve in the Philippines?

ibex recently surpassed 15,000 agents in the Philippines, highlighting significant growth in its operations.

How many customer experience centers does ibex operate in the Philippines?

The company operates nine customer experience centers across various cities in the Philippines.

What is the ibex Wave iX solution suite?

ibex Wave iX is an AI-powered suite designed to enhance personalization in customer interactions, improving service delivery.

What benefits does ibex offer its employees?

ibex offers competitive compensation, comprehensive training programs, and various engagement activities to support employee development.

How does ibex emphasize workplace culture?

ibex promotes a diverse and inclusive culture, engaging employees through fun events and initiatives that foster a sense of belonging.

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