Hyundai Ranks High in J.D. Power Initial Quality Study 2025
Hyundai Achieves Impressive Rankings in Quality Study
Hyundai has risen to second place among mass-market brands, securing a commendable third overall in the automotive industry, according to the latest J.D. Power 2025 U.S. Initial Quality Study (IQS). This is a testament to the unwavering dedication and collaboration of the Hyundai Motor Group team focused on delivering exceptional quality across its lineup.
Santa Cruz: Leading the Midsize Pickup Segment
The Hyundai Santa Cruz claims the title of the highest-ranked Midsize Pickup for the second consecutive year in the study. This recognition highlights not only its striking design but also its versatility and high quality, making it a favorite among consumers.
Hyundai's Performance Across Various Segments
Along with the standout performance of the Santa Cruz, Hyundai's Sonata secured a second-place finish in the Midsize Car segment, while the Elantra and Palisade both ranked third in their respective categories. Such rankings reflect the overall strength and consistency of Hyundai's vehicle lineup.
Understanding the J.D. Power 2025 IQS
The J.D. Power 2025 U.S. Initial Quality Study is grounded in feedback from nearly 93,000 new car purchasers and lessees, gathered early in their ownership experiences. This year's study, marking its 39th year, evaluates initial quality through the number of problems experienced per 100 vehicles within the first 90 days.
Study Highlights
- The study categorizes feedback into ten areas, including infotainment, safety features, and driving experience.
- A lower number of reported issues indicates better initial quality, underscoring Hyundai's commitment to excellence.
- Conducted from mid-2024 to mid-2025, the study's insights are invaluable for automakers in identifying areas for improvement.
Hyundai's Commitment to Quality and Innovation
Hyundai's chief customer officer, Barry Ratzlaff, shared insights on the brand's performance: "Achieving this high ranking in the industry reflects our commitment to quality and innovation, demonstrated by the fact that the Santa Cruz leads its segment. We've designed this vehicle to stand out, and its success is built on strong teamwork and a focus on what matters most to drivers: quality and confidence on the road."
Hyundai is continuously refining its models, as evidenced by significant improvements in the IONIQ 5 and the launch of the New Santa Fe, which has shown better scores than its predecessor. This effort emphasizes Hyundai's ongoing pursuit of excellence in the automotive landscape.
Looking at Future Developments
As Hyundai forges ahead, the integration of advanced technologies and refined craftsmanship will remain a priority. The distinct driving dynamics and innovative features of models like the Santa Cruz exemplify both utility and style. Drivers can enjoy the benefits of a pickup truck combined with the comfort and sophistication of a crossover.
About Hyundai Motor America
Hyundai Motor America emphasizes a technology-driven lineup including cars, SUVs, and electrified vehicles, aligning with the company’s vision for progress and sustainability. With a robust operational presence in the U.S., Hyundai contributes significantly to the economy, supporting numerous jobs and fostering community relationships.
Hyundai's efforts are not just about making vehicles; they center around making lives better through innovative solutions. The engagement with customers and commitment to quality continues to solidify Hyundai's reputation as a leader in the automotive industry.
Frequently Asked Questions
What is the J.D. Power 2025 Initial Quality Study?
The J.D. Power 2025 IQS evaluates the quality of new vehicles based on customer feedback regarding the number of problems experienced during the first 90 days of ownership.
How did Hyundai rank in the latest J.D. Power study?
Hyundai ranked second among mass-market brands and third overall in the automotive industry in the 2025 study.
Which Hyundai models received top rankings?
The Hyundai Santa Cruz was named the top Midsize Pickup, while the Sonata, Elantra, and Palisade also achieved high placements in their respective categories.
What factors are measured in the quality study?
The study measures factors such as infotainment, driving assistance, and overall driving experience, among others, to evaluate vehicle quality.
How does Hyundai ensure vehicle quality?
Hyundai focuses on collaboration, customer feedback, and continuous improvement in design and manufacturing to enhance overall vehicle quality and performance.
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