hlpy Partners with Volkswagen for Enhanced Roadside Assistance

hlpy's Strategic Partnership with Volkswagen Group France

hlpy's journey is marked by exciting developments, including its strengthened agreements with major automotive players across Europe. The company aims to provide over 500,000 assistance services throughout the continent by 2026.

Recently, hlpy was selected by Volkswagen Group France as its provider for roadside assistance and travel continuity services in France. Volkswagen, with its diverse portfolio that includes brands such as Audi, ŠKODA, SEAT, CUAPRA, and Volkswagen Commercial Vehicles, actively supports the large market of approximately 4 million users and 270,000 new vehicle registrations each year.

Innovative Digital Solutions

This partnership began its operational test phase recently and will have a full rollout soon. The collaboration includes a fully digital roadside assistance package, integrating the "B-call" emergency service that ensures a constant connection between drivers and hlpy’s platform. This initiative showcases Volkswagen’s commitment to enhancing customer care through innovative and digital approaches.

Since its inception in 2020, hlpy has been reshaping the vehicle assistance landscape, particularly in France where it established a subsidiary in 2022. This new partnership is poised to make France hlpy's primary European market, outperforming other countries like Italy, Germany, Spain, and Austria.

Future Projections and Growth

By 2026, it's projected that hlpy will manage assistance for a substantial fleet of vehicles, with local sales in France expected to exceed 30 million euros. This positions hlpy as a vital component of the evolving mobility ecosystem.

Leveraging its proprietary digital platform, hlpy gathers and processes real-time data through applications driven by artificial intelligence and machine learning. This allows the company to provide comprehensive services such as roadside assistance, vehicle repairs, maintenance, and travel continuity options like vehicle replacements and hotel reservations.

Empowering Automotive Partnerships

According to hlpy's Co-founder and Managing Director, Stefano Sarti, the technological platform the company provides enables seamless management and optimization of services from assistance to vehicle repairs. Clients in the automotive industry appreciate hlpy for its fully digital processes that enhance customer experiences and increase service efficiency. Sarti emphasizes the shift in traditional service models, recognizing the innovative spirit of Volkswagen as the partnership enhances after-sales services across Europe.

Volkswagen Group France's Customer Experience Director, Thierry Suquet, underscores the importance of effective roadside assistance as a crucial aspect of customer loyalty. He acknowledges the need for significant advancements to support drivers when they face roadside emergencies. hlpy’s digital model promises quick service and quality care, which have been confirmed through encouraging preliminary tests.

hlpy’s Expanding Influence in Europe

Operating in France since 2022, hlpy is now solidifying its position through strategic partnerships. The collaboration with Volkswagen aims to achieve the ambitious goal of managing more than 500,000 assistance services annually by 2026. This decision signals a broader trend toward digitization in the automotive industry's aftersales and customer relationship processes, benefitting both users and manufacturers.

Founded in 2020 in Milan by experienced professionals in assistance, insurance, mobility, and innovation, hlpy's mission remains to transform and digitize vehicle assistance. The company integrates the customer interface, operations center, and intervention network into a unified digital platform.

Today, hlpy stands as a rapidly expanding entity that provides roadside assistance, repair, maintenance services, and options for continued mobility across several European countries including Italy, France, Spain, Germany, and Austria.

Led by its founders—Valerio Chiaronzi, Graziano Cavallo, Stefano Sarti, and Enrico Noseda—hlpy is supported by prominent institutional investors aiming to foster its growth within the fast-evolving automotive sector.

Frequently Asked Questions

1. What is the primary goal of hlpy and Volkswagen's partnership?

The partnership aims to enhance roadside assistance services through innovative digital solutions, improving the overall customer experience.

2. When did hlpy start operating in France?

hlpy has been operating in France since 2022, expanding its market presence steadily since then.

3. What future growth does hlpy project by 2026?

By 2026, hlpy expects to manage over 500,000 assistance services annually and generate local sales exceeding 30 million euros in France.

4. What technologies does hlpy utilize in its services?

hlpy employs artificial intelligence and machine learning to provide real-time data analysis, improving the efficiency and effectiveness of their assistance services.

5. Who are the founders of hlpy?

hlpy was founded by Valerio Chiaronzi, Graziano Cavallo, Stefano Sarti, and Enrico Noseda, who collectively bring over twenty years of experience in relevant fields.

About The Author

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