Heart to Heart Hospice Celebrates 2025 CAHPS Honors Awards
Heart to Heart Hospice Achieves 2025 Hospice CAHPS Honors
Heart to Heart Hospice, a prominent provider of hospice care in the United States, has proudly announced that three of its programs have received the esteemed 2025 Hospice CAHPS Honors. This recognition is a testament to their commitment to delivering quality and compassionate care to patients during some of the most challenging times of their lives.
Recognition of Exceptional Hospice Programs
Among the honored locations, Heart to Heart Hospice of Midlothian and Heart to Heart Hospice of The Gulf Coast in Beaumont have both earned the prestigious Hospice Honors. Additionally, Heart to Heart Hospice of Southwest Indiana has achieved the coveted status of Hospice Honors Elite, showcasing their exceptional dedication to patient care.
The Importance of Hospice CAHPS Honors
The annual Hospice CAHPS Honors program is designed to identify and spotlight the hospice agencies that deliver exceptional patient experiences, based on satisfaction scores calculated from patient and caregiver feedback. This award highlights agencies that have opted to collaborate with MatrixCare for their hospice surveys, signifying their commitment to quality care.
Voices from Leadership
Kelly Mitchell, Founder and CEO of Heart to Heart Hospice, expressed her excitement over the recognition. "We are thrilled to celebrate not only our award recipients but also the incredible commitment to compassion and excellence displayed by our teams," she said. This recognition reflects the hard work and dedication of those involved in providing extraordinary care at every level.
Exceptional Standards in Patient Care
To qualify for Hospice CAHPS Honors, hospice providers must excel by scoring above the MatrixCare National Performance Score on a minimum of 20 out of 24 evaluated questions, which serve as key quality indicators. The special designation of Hospice Honors Elite is awarded to those agencies achieving top marks across all 24 questions.
Inspiration for Excellence
Tracy Sudduth, the Chief Clinical Officer at Heart to Heart Hospice, shared, "Our exceptional patient care teams are not just meeting standards but are setting new benchmarks in the hospice industry. Their work inspires us to prioritize patient experiences continually, fostering an environment of trust and innovation in hospice services." This exemplar approach contributes significantly to the high-quality care that Heart to Heart is known for.
About Heart to Heart Hospice
Founded in 2003 and headquartered in the Dallas-Fort Worth Metroplex, Heart to Heart Hospice operates as one of the nation’s largest private hospice care providers. With services available in numerous locations, including Indiana, Michigan, Oklahoma, and Texas, the organization focuses on supporting patients with life-limiting illnesses. Their comprehensive range of hospice services offers vital support, comfort, and dignity to both patients and their families.
Frequently Asked Questions
What are the Hospice CAHPS Honors?
The Hospice CAHPS Honors are awards given to hospice providers who deliver exceptional care, based on patient and caregiver feedback.
How does an agency qualify for these honors?
Agencies must score above the MatrixCare National Performance Score on at least 20 of the 24 evaluated questions related to quality care.
What does it mean to be a Hospice Honors Elite recipient?
A Hospice Honors Elite recipient is recognized for scoring (100%) above the National Score on all 24 questions, indicating exceptional performance.
Why is patient experience important in hospice care?
Patient experience is crucial as it reflects the quality of care provided and significantly impacts the overall well-being and satisfaction of patients and their families.
Where is Heart to Heart Hospice located?
Heart to Heart Hospice is based in the Dallas-Fort Worth Metroplex and provides services in various states including Indiana, Michigan, Oklahoma, and Texas.
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