FTX Partners with Payoneer for Enhanced Distribution Services

FTX Collaboration with Payoneer

FTX and FTX Digital Markets Ltd. are taking significant steps to improve their recovery processes by partnering with Payoneer, a renowned global financial technology firm. This collaboration aims to facilitate the distribution of recoveries to retail customers in various jurisdictions, aligning with the FTX Chapter 11 Plan of Reorganization confirmed by the relevant bankruptcy court.

Understanding Payoneer’s Role

As a leading provider of online money transfer and digital payment services worldwide, Payoneer joins BitGo and Kraken in supporting FTX as a distribution service provider. This strategic partnership allows FTX customers to process cash distributions after specific dates, ensuring a smooth transition for those eligible to receive funds.

Customer Onboarding Process

Customers who wish to utilize Payoneer for cash distributions need to be aware of the onboarding process. By selecting Payoneer, customers will be directing FTX to pay any Cash Distributions directly to Payoneer instead of receiving cash in the traditional sense. This means that it is crucial to complete the necessary onboarding steps prior to your distribution record date.

Steps for Distribution Eligibility

To ensure eligibility for future distributions, customers must: (1) access the FTX Customer Portal, (2) complete the Know Your Customer (KYC) verification process, (3) submit required tax documentation, and (4) successfully onboard with one of the designated distribution service providers, including Payoneer. Clear instructions for this process will be provided through the FTX Customer Portal.

Important Information About Distributions

For claims that have been transferred, distributions are made solely to the transferee holder of an allowed claim. These claims must be reflected in the official register of claims maintained by the relevant authority as of future record dates, after a designated notice period has lapsed. Customers are encouraged to clarify any queries concerning fund disbursement directly with their chosen service provider.

Staying Alert Against Phishing

In light of this development, FTX emphasizes the importance of vigilance against phishing attempts. Customers should be cautious of emails or fraudulent websites masquerading as FTX communications. Remember, FTX will never ask customers to connect their wallets or provide sensitive information unsolicited.

Legal Representation and Support

The FTX Recovery Trust is supported by a team of skilled advisors and legal counsel, ensuring that the processes are handled efficiently and appropriately. This level of scrutiny and advisory support further demonstrates FTX's commitment to transparency and customer service amid their ongoing recovery efforts.

Frequently Asked Questions

What is the purpose of FTX's partnership with Payoneer?

The partnership helps facilitate the distribution of recoveries to retail customers in a more efficient manner according to their bankruptcy restructuring plan.

How can customers onboard with Payoneer?

Customers must log into the FTX Customer Portal and complete various verification and onboarding steps as required by FTX.

What should I do if I have questions about my distribution?

For questions related to the distribution process, customers should directly contact their selected distribution service provider.

What precautions should customers take against phishing attacks?

Customers should be cautious of potential phishing emails or fraudulent sites and never disclose sensitive personal information or connect wallets as requested by suspicious sources.

Who represents the FTX Recovery Trust legally?

The FTX Recovery Trust is represented by Sullivan & Cromwell LLP and advised by various financial and legal entities to ensure compliance and efficiency.

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