Freedom Mortgage Celebrates 9 Years of Excellence with STAR Award
Freedom Mortgage Earns Prestigious Recognition Again
Freedom Mortgage has once again made headlines by receiving the Fannie Mae Servicer Total Achievement and Rewards™ (STAR™) Performer Award for an impressive ninth consecutive year. This accolade highlights Freedom Mortgage as a leading performer in the mortgage servicing industry, particularly for its remarkable achievements in 2024.
A Commitment to Excellence in Servicing
In 2024, Freedom Mortgage was acknowledged not only for its operational effectiveness but also for its outstanding solution delivery within the residential mortgage sector. The company has demonstrated a robust ability to improve the housing industry through measurable results and high standards of service. Operating as one of the largest independent mortgage firms in the U.S., Freedom Mortgage has gained a reputation as a dependable partner for veterans and first-time homebuyers alike, being recognized as a top lender in the VA and FHA categories.
Outstanding Achievements in Numbers
According to recent reports, Freedom Mortgage serviced an impressive number of loans totaling over $625 billion. In just one year, they provided financing solutions to 316,000 borrowers, with additional assistance to 50,000 individuals through loan modifications and partial claims, helping many achieve better financial conditions.
What the Award Means for Freedom Mortgage
Stanley C. Middleman, president and CEO of Freedom Mortgage, shared the significance of this achievement: "We are committed to providing our customers with exceptional service every day. It means so much to us that our efforts have been recognized by Fannie Mae. As we celebrate 35 years in business, I am proud of our servicing team for ensuring the best experiences for our customers in their journey towards homeownership."
Industry Perspectives on Operational Excellence
Cyndi Danko, Senior Vice President and Chief Credit Officer at Fannie Mae, acknowledged Freedom Mortgage's essential role amidst the competitive landscape of mortgage servicing. "We're proud of this year's top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards. Our servicers continue to show their dedication to operational excellence while reducing credit loss," Danko noted.
A Broader Commitment to Community
Beyond their routine operations, Freedom Mortgage also engages actively in philanthropic endeavors through their Freedom Cares initiative, which emphasizes community support and employee engagement. The company is devoted to enriching the communities they serve. This commitment to social responsibility showcases Freedom Mortgage's belief that supporting the broader community is just as important as fulfilling their business objectives.
The Impact of the STAR Program
The STAR program serves as a performance management initiative that identifies and recognizes top-performing mortgage servicers across the country. Organizations, including Freedom Mortgage, are evaluated based on various metrics including servicing performance and efficiency, all aimed at improving customer satisfaction and ensuring that homeowners receive the assistance they need throughout their mortgage journey.
Moving Forward with A Strong Vision
Looking ahead, Freedom Mortgage continues to innovate and evolve its services to better cater to the needs of its customers. They remain focused on facilitating homeownership opportunities for all Americans, demonstrating their commitment to fostering a vibrant and stable housing market.
Frequently Asked Questions
What is the Fannie Mae STAR Award?
The Fannie Mae STAR Award recognizes top-performing mortgage servicers for their excellence in operational efficiency and service delivery.
How many years has Freedom Mortgage won this award?
Freedom Mortgage has won the Fannie Mae STAR Performer Award for nine consecutive years.
What services does Freedom Mortgage provide?
Freedom Mortgage offers a variety of mortgage services, including VA and FHA loans, servicing millions of loans across the United States.
What achievements has Freedom Mortgage accomplished in 2024?
In 2024, Freedom Mortgage serviced over $625 billion in loans and assisted 316,000 borrowers in obtaining home financing.
What is Freedom Cares?
Freedom Cares is Freedom Mortgage’s philanthropic program aimed at enhancing community engagement and supporting charitable initiatives.
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