Fannie Mae Recognizes Top Mortgage Servicers in 2024 STAR Results

Celebrating Excellence in Mortgage Servicing with Fannie Mae's STAR Program

Fannie Mae has announced the results of its highly regarded Servicer Total Achievement and Rewards (STAR) Program for 2024, highlighting 29 exemplary mortgage servicers recognized for their performance across essential metrics. The STAR Program, established over a decade ago, acknowledges servicers for their operational excellence and commitment to improving the housing market through innovative practices.

Recognizing High-Performing Mortgage Servicers

Through a rigorous evaluation process, mortgage servicers were recognized for their outstanding achievements in three critical performance categories: General Servicing, Solution Delivery, and Timeline Management. These evaluations were based on the Servicer Capability Framework and the STAR Performance Scorecard.

General Servicing Excellence

Within the General Servicing category, several notable institutions were recognized for their exceptional service standards. The list of top performers includes:

• Associated Bank
• Cenlar Federal Savings Bank
• Colonial Savings
• Fifth Third Bank, N.A.
• Gateway First Bancorp, Inc
• Guild Mortgage Company
• PHH Mortgage Corporation
• JPMorgan Chase Bank
• M&T Bank
• Truist Bank
• The PNC Financial Services Group, Inc.
• Provident Funding Associates, L.P.
• University Bank
• Wells Fargo & Company

Exceptional Solution Delivery

In the area of Solution Delivery, two servicers stood out for their dedication to delivering effective solutions:

• Flagstar Bank, National Association
• Rocket Mortgage, LLC

Timeline Management Achievements

LoanCare was recognized for excellence in Timeline Management, showcasing their efficiency in managing timelines effectively, which is vital in the fast-paced mortgage industry.

Recognition for Combined Excellence

Several firms demonstrated outstanding performance across multiple categories:

General Servicing and Solution Delivery

• Arvest Bank
• Bank of America, N.A.
• BOK Financial Corporation
• Dovenmuehle Mortgage, Inc.
• Freedom Mortgage Corp.
• Planet Home Lending, LLC
• Regions Bank
• Servbank
• ServiceMac
• The Huntington National Bank

General Servicing and Timeline Management

• NewRez, LLC

Overall Distinguished Service

Finally, Mr. Cooper was recognized for excelling across all three areas: General Servicing, Solution Delivery, and Timeline Management, demonstrating their comprehensive capabilities in the mortgage servicing landscape.

Fannie Mae’s Commitment to the Housing Market

Fannie Mae plays a critical role in expanding access to housing while ensuring quality and affordability in rentals and homeownership for millions of Americans. The organization is committed to driving responsible innovation, which enables sustainable homeownership through their programs and initiatives.

Frequently Asked Questions

What is the STAR Program?

The STAR Program, standing for Servicer Total Achievement and Rewards, is an initiative by Fannie Mae that recognizes mortgage servicers for their quality and performance in servicing loans.

How are servicers evaluated in the STAR Program?

Servicers are evaluated based on their performance in areas such as General Servicing, Solution Delivery, and Timeline Management using the Servicer Capability Framework and STAR Performance Scorecard.

Who were the top performers in the 2024 STAR Program?

The 2024 STAR Program recognized institutions like Associated Bank, Cenlar, and Flagstar Bank among others for their outstanding performance across various service categories.

What is the significance of the STAR Program results?

The results of the STAR Program highlight the importance of operational excellence in the mortgage servicing industry and recognize the efforts of servicers in enhancing overall homeownership experiences.

How does Fannie Mae support the housing market?

Fannie Mae supports the housing market by advancing affordable homeownership options, promoting innovative financing solutions, and facilitating improved services in the mortgage industry.

About The Author

Greetings, I'm 32-year-old author and financial specialist Evelyn Baker. My introduction into the financial industry started with an economics degree and continued with a wealth of experience in wealth management and financial consulting. My great passion over the years has been assisting people and companies in making wise, well-informed decisions to reach their financial objectives.

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