Fannie Mae Honors Top Mortgage Servicers in 2024 STAR Results
Recognizing Excellence in Mortgage Servicing: Fannie Mae's STAR Program
Fannie Mae proudly announces the results of the 2024 Servicer Total Achievement and Rewards (STAR) Program, highlighting the achievements of 29 exemplary mortgage servicers. This recognition is based on their outstanding performance across three critical areas: General Servicing, Solution Delivery, and Timeline Management. The STAR Program has played a significant role in enhancing mortgage servicing standards for over a decade.
Celebrating High-Performing Mortgage Servicers
Each year, Fannie Mae's STAR Program assesses mortgage servicers to ensure they meet rigorous standards and demonstrate outstanding operational competencies. Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer at Fannie Mae, emphasized the importance of these top-performing partners in delivering consistent support to borrowers. Their efforts not only improve service quality but also significantly reduce credit loss.
Program's Focus Areas and Evaluation Criteria
The evaluation process for the 2024 STAR Program involved multiple dimensions of service excellence. Mortgage servicers were meticulously assessed through the Servicer Capability Framework and STAR Performance Scorecard, focusing on areas that impact the borrower experience. This rigorous process ensures that those awarded are recognized for their commitments to continuous improvement, operational excellence, and service delivery.
2024 STAR Program Top Performers in General Servicing
- Associated Bank
- Cenlar Federal Savings Bank
- Colonial Savings
- Fifth Third Bank, N.A.
- Gateway First Bancorp, Inc.
- Guild Mortgage Company
- PHH Mortgage Corporation
- JPMorgan Chase Bank
- M&T Bank
- Truist Bank
- The PNC Financial Services Group, Inc.
- Provident Funding Associates, L.P.
- University Bank
- Wells Fargo & Company
Achievements in Solution Delivery
- Flagstar Bank, National Association
- Rocket Mortgage, LLC
Timeline Management Recognition
- LoanCare
Comprehensive Service Areas: General Servicing and Solution Delivery
- Arvest Bank
- Bank of America, N.A.
- BOK Financial Corporation
- Dovenmuehle Mortgage, Inc.
- Freedom Mortgage Corp.
- Planet Home Lending, LLC
- Regions Bank
- Servbank
- ServiceMac
- The Huntington National Bank
Additional Categories of Recognition
General Servicing in Combination with Timeline Management
- NewRez, LLC
Outstanding Achievement Across All Categories
- Mr. Cooper
About Fannie Mae
Fannie Mae advances equitable and sustainable access to homeownership and quality, affordable rental housing for millions of people across America. The organization's mission is to enable the 30-year fixed-rate mortgage while driving responsible innovation aimed at making homebuying and renting easier and more accessible. To learn more, visit their official website.
Frequently Asked Questions
What is the Fannie Mae STAR Program?
The STAR Program recognizes top mortgage servicers for their performance across various service areas, promoting excellence and innovation in the industry.
How are servicers chosen for the STAR Program?
Servicers are evaluated based on their operational metrics, capabilities, and overall service delivery as indicated by the Servicer Capability Framework and STAR Performance Scorecard.
What categories are included in the 2024 STAR Program?
The 2024 program includes evaluations in General Servicing, Solution Delivery, and Timeline Management.
Why is the STAR Program important for mortgage servicers?
This program helps mortgage servicers improve their services, reduce credit losses, and enhance the overall stability of the housing market.
Where can I learn more about Fannie Mae's initiatives?
More information is available on Fannie Mae's official website, where updates on their programs and commitment to homeownership accessibility are provided.
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