Elevating Leadership at Consumers Energy for Enhanced Service
Consumers Energy Shakes Up Leadership for Better Service
Consumers Energy has recently taken significant steps to strengthen its leadership in both electric and gas distribution operations. The changes will be effective soon as the company aims to enhance reliability and service for its customers.
New Leadership Roles Announced
The company's executive team introduced Norm Kapala as the new vice president of grid operations restoration and work management along with Steve Champine, who steps into the role of vice president of gas operations. This strategic move is designed to solidify Consumers Energy’s proactive approach toward maintaining high service standards.
Norm Kapala's Robust Background
Norm Kapala joined Consumers Energy back in 2008 and has since climbed through the ranks with dedication and expertise in both electric and gas operations. He started his journey as an engineer within generation operations and has held numerous leadership roles, culminating in his current appointment. An alumnus of Michigan Technological University with a degree in mechanical engineering, Kapala also holds a master’s in manufacturing management from Kettering University. His service in both the U.S. Marine Corps Reserve and Navy Reserve complements his professional experience, highlighting his commitment to teamwork and safety.
Steve Champine’s Extensive Experience
Steve Champine, on the other hand, brings over two decades of rich experience in the energy sector. Previously, he served as the senior executive director of gas operations, overseeing integral areas such as gas transmission and storage. Champine began his career at the Karn Generating Station, where he honed his operational expertise through a series of escalating roles. He has an educational background in welding engineering technology from Ferris State University and an MBA from Northwood University, making him well-equipped for his new responsibilities.
Commitment to Customers
“I am excited to announce these leadership additions,” expressed Tonya Berry, executive vice president and chief operating officer of Consumers Energy. “Norm and Steve embody commitment and dedication; their rich experience will ensure our focus on serving our customers effectively, no matter the circumstances.”
Consumers Energy's Mission and Presence
As Michigan's largest energy provider, Consumers Energy plays a vital role in the lives of approximately 6.8 million residents across 68 counties in the Lower Peninsula. The company's commitment is not merely confined to reliable energy delivery; they are also focused on sustainability and achieving net-zero methane targets, showcasing their larger vision for energy responsibility in the future.
With these leadership transitions, Consumers Energy is positioned to further enhance its operational integrity and customer service mechanisms, preparing itself for the challenges and opportunities that lie ahead in the ever-evolving energy landscape.
Frequently Asked Questions
What changes were recently announced by Consumers Energy?
Consumers Energy announced the appointment of Norm Kapala and Steve Champine to significant leadership roles in electric and gas operations.
Who is Norm Kapala?
Norm Kapala is the newly appointed vice president of grid operations restoration and work management, with extensive engineering experience.
What experience does Steve Champine bring to Consumers Energy?
Steve Champine has over 20 years of experience in the energy sector, previously serving as the senior executive director of gas operations.
What is Consumers Energy's mission?
The mission of Consumers Energy is to serve Michigan residents with reliable energy while focusing on sustainability and customer commitment.
How many residents does Consumers Energy serve?
Consumers Energy provides energy services to approximately 6.8 million residents in Michigan's Lower Peninsula.
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