Duke Energy Assists Customers in Combatting Winter Energy Costs

Duke Energy's Winter Preparedness and Energy-Saving Tips

As temperatures drop, many households face the challenge of increased energy demands. Duke Energy recognizes the financial strain this can impose on families and is dedicated to providing useful resources and easy solutions to help save on energy costs.

Understanding Heating Costs During Winter

"When the temperatures fall, the demand for energy rises sharply as families work to keep their homes warm," explains Sasha Weintraub, the senior vice president and chief customer officer of Duke Energy. "There are simple yet effective adjustments that homeowners can make to maximize comfort while minimizing costs. By implementing these strategies, you can avoid unpleasant surprises on your billing statement."

Practical Energy-Saving Strategies

Here are some actionable tips to conserve energy and reduce heating expenses:

• Lower your thermostat to the most comfortable minimum level. Reducing it by 7 to 10 degrees can lead to a savings of around 10% on your annual heating bill.
• Set your water heater to no more than 120 degrees, as heating water is a major energy consumer.
• Utilize natural sunlight by opening drapes or blinds on sunny sides during the day and closing them at night to retain heat.
• Change your ceiling fan direction to push warm air down into the room during winter months.
• Seal drafts by using clear plastic sheeting on windows to prevent cold air infiltration.
• Replace standard bulbs with energy-efficient LED lights, which use significantly less energy.
• Keep your heating systems well-maintained and change air filters regularly to enhance performance.

Using Technology for Energy Management

Duke Energy's innovative tools enable customers to receive personalized energy usage alerts tailored to their habits. These notifications help manage usage effectively during peak times, empowering customers to make adjustments and save money before the bill arrives.

The Duke Energy app is a powerful resource; it offers insights into daily and hourly usage, allowing users to identify patterns in their energy consumption. For customers with smart meters, enrollment in energy usage alerts is automatic with an email address on file.

Preparing for Possible Power Outages

During cold weather, the potential for snow and icy conditions can lead to power outages. Duke Energy is dedicated to swiftly restoring power when outages occur, but customers should also be prepared. Here are essential safety reminders:

• Keep mobile devices charged, and have flashlights, batteries, bottled water, and non-perishable food ready.
• Follow proper guidelines when using generators, keeping them well-ventilated and outside.
• Never use grills or outdoor appliances indoors, as they may produce hazardous carbon monoxide.
• Steer clear of power lines that are downed or sagging; always assume all lines are live.
• Plan for alternative shelter if your home loses power for an extended period, especially if vulnerable family members are present.
• If you're in a car and a power line falls on it, stay inside the vehicle until assistance arrives.

How to Report Outages

In the event of an outage during a storm, customers have multiple means to report the issue:

• Text OUT to 57801 for quick reporting.
• Use the Duke Energy mobile app for updates.
• Call the outage reporting line at 800.POWERON (800.769.3766).
• Visit the Duke Energy outage map for real-time restoration updates.

About Duke Energy

Duke Energy (NYSE: DUK), one of the largest energy holding companies in the United States, serves 8.4 million customers across seven states including North Carolina and Florida. The company continues to push towards a cleaner energy future, aiming for net-zero carbon emissions from electricity generation by 2050 while investing heavily in renewable energy and infrastructure enhancements.

Frequently Asked Questions

What steps can I take to lower my energy bills during winter?

Simple adjustments like lowering your thermostat, using energy-efficient lighting, and sealing windows can significantly reduce your heating costs.

How can Duke Energy help me save on energy?

The Duke Energy app provides personalized alerts and insights into your energy usage, helping you to manage consumption effectively.

What should I do if I experience a power outage?

Report it via text, the Duke Energy app, or by calling their outage reporting line. You can also check their online outage map for updates.

Are there any energy-saving resources available from Duke Energy?

Yes, Duke Energy offers various tips, incentives, and tools via their website to help customers save energy and money.

What is Duke Energy's commitment to the environment?

Duke Energy is actively working toward ambitious sustainability goals, including reducing carbon emissions and investing in renewable energy sources.

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