CVS Health Responds to California Wildfires with Support Initiatives

CVS Health's Commitment to Supporting Communities

CVS Health® (NYSE: CVS) is steadfast in its commitment to support customers, patients, members, and colleagues as they navigate the challenges brought about by devastating wildfires. The primary focus of the company is the health and safety of affected communities. CVS Health is dedicated to providing crucial access to the products and services that residents so desperately need during these trying times.

Pharmacy and Healthcare Services Readiness

As the situation evolves, CVS Pharmacy stores are carefully reopening when it is deemed safe. In instances where a store remains closed, pharmacy phone lines have been rerouted to nearby open CVS locations. This ensures that patients retain access to their necessary prescriptions. Those expecting vaccinations will receive timely notifications regarding any changes to their appointments via email or text message. Furthermore, stores are receiving a boost in supplies of essential and emergency items to meet community needs.

Emergency Medication Support

In an effort to meet the urgent needs of its pharmacy customers, CVS Caremark®, the pharmacy benefit manager, is facilitating pharmacy claims specifically for one-time emergency refills of up to a 30-day supply of medications for plan members in impacted areas. This initiative is key in ensuring that individuals do not go without their vital prescriptions during emergencies.

Specialty Medications Outreach

CVS Specialty® patients who find themselves in the emergency zones and are reliant on specialty medications will be contacted directly to arrange alternative delivery options as needed. The company is diligently reaching out to these patients to ensure that they can schedule or reschedule their orders without delays. Deliveries can be redirected to temporary addresses if circumstances require such measures, and efforts will persist to ensure that no patient is left without necessary medications.

Aetna's Proactive Engagement

Aetna® has mobilized clinical response teams to extend support to both Medicare and Commercial members in potentially affected areas. Their outreach is designed to ensure each member has access to emergency services and the care they need. Aetna members impacted by the wildfires are permitted to seek emergency care at their discretion. The organization will continuously assess the situation regarding its network of doctors, hospitals, and other health service providers, making necessary policy adjustments to facilitate care access.

Expanded Resources for Mental Health Support

In addition to traditional healthcare services, Aetna is expanding its Resources For Living (RFL) programs. This initiative is crucial in making sure that individuals and organizations can obtain the care they require, irrespective of their current benefits. Offerings include immediate mental health support over the phone and access to a crisis support website. Individuals without RFL services can reach out via the designated number to get the assistance they need during these challenging times.

Community Outreach and Support for Colleagues

CVS Health is also taking proactive measures to reach out to colleagues in affected areas to confirm their safety and offer crisis support. Valuable information about available community resources and emotional support services is being communicated through the company’s employee assistance program, reflecting CVS Health's commitment to the well-being of its workforce.

Collaboration with Disaster Relief Organizations

As part of its extensive support initiatives, CVS Health is partnering with various disaster relief organizations to provide on-ground assistance to local communities. This collaboration ensures that crucial resources are available to those in need.

About CVS Health

CVS Health® is a premier health solutions company dedicated to delivering unparalleled care. The company reaches millions of individuals and enhances community health across America through an extensive local network, digital solutions, and a dedicated workforce of over 300,000 individuals, which includes more than 40,000 healthcare professionals. They focus on helping communities manage chronic conditions, ensuring medication compliance, and providing affordable health services in the most accessible ways. CVS Health is committed to assisting individuals in navigating the healthcare system while enhancing access, reducing costs, and serving as a reliable partner in every important health moment.

Frequently Asked Questions

How is CVS Health helping during the wildfires?

CVS Health is providing emergency services, rerouting pharmacy lines, and ensuring access to prescriptions and essential supplies in affected areas.

What support does CVS Caremark provide?

CVS Caremark is facilitating emergency refills for medications to help plan members in impacted areas access their necessary prescriptions.

What services does Aetna offer to affected members?

Aetna offers support through clinical teams, allowing members to seek emergency care, and is monitoring healthcare providers in affected areas.

Are mental health resources available through Aetna?

Yes, Aetna is expanding its Resources For Living services to provide mental health support and resources, regardless of existing benefits.

How can CVS Health employees access support?

CVS Health is offering crisis support and community resource information through its employee assistance program to ensure that colleagues are safe and have access to necessary services.

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