Cigna's Partnership with Paytient: Transforming Dental Care Access
Cigna's Innovative Dental Payment Solutions
In an effort to enhance oral health among its members, Cigna Healthcare has teamed up with Paytient to introduce a flexible dental payment solution. This initiative removes cost barriers, enabling more people to access necessary dental care. While the program has already shown positive results, it is now set to expand, reaching an additional 2.8 million members.
Expanded Access to Dental Care
The collaboration was initially implemented for large corporate clients, such as Hyatt and RR Donnelley. However, the success of this program has encouraged Cigna to extend the service to employers with a minimum of 250 enrolled members. This means even smaller companies can provide valuable dental health support to their employees without incurring additional expenses or restructuring their dental plans.
The Importance of Dental Health
According to studies, dental health is integral to overall bodily health. Many individuals often bypass dental treatments due to the high costs involved. As expressed by Cigna’s president of dental and vision businesses, Manish Naik, this new program is designed to ensure timely access to care without placing a financial burden on patients.
Positive Behavioral Changes
Research conducted among Cigna members indicates that the flexible payment features significantly influence treatment decisions. A striking 92.9% of members noted that they would have deferred dental care if it weren't for the availability of the Paytient card.
Members frequently utilize the card for crucial dental services such as fillings, crowns, and oral surgeries. Moreover, there's a profound correlation between preventive care and the necessity for major procedures, with 65% of those receiving preventive services later requiring significant treatment.
High Satisfaction Rates
The program has garnered impressive satisfaction metrics, reflected in a surge in Net Promoter Score (NPS) from 75.8 to 83.4 since its inception. Customers have also rated their experiences highly on platforms like Trustpilot, underscoring the effectiveness and reliability of the service.
Community Impact and Health Equity
Access to high-quality dental care often hinges on financial feasibility. For instance, in the case of a $1,200 root canal, members often find themselves grappling with high out-of-pocket expenses. With the Paytient solution, individuals can manage their payments more efficiently—avoiding painful delays in treatment due to upfront costs.
Significantly, research shows that a higher percentage of Paytient users come from communities facing multiple social determinants of health risks. This underlines the importance of flexible payment options in promoting equity and expanding healthcare access, particularly for underserved populations.
Insights from Paytient’s Leadership
Brian Whorley, CEO of Paytient, highlighted that their mission revolves around facilitating healthcare access without apprehensions related to costs. This alliance with Cigna signifies a transformative step in the right direction, showcasing the power of creating supportive environments for healthcare accessibility.
About Paytient
Paytient has bridged the gap for over 7,000 employers and health plans, ensuring that close to 23 million Americans can access affordable dental care. The platform enhances affordability and efficiency, creating savings for both employees and employers alike.
About Cigna
Cigna is a renowned health benefits provider, dedicated to supporting better health at every life stage. Through a comprehensive suite of services, Cigna empowers its clients with knowledge and resources to facilitate informed health choices. Some of the insurance services it offers include medical, dental, vision, and behavioral health plans.
Frequently Asked Questions
What is the new dental payment solution introduced by Cigna?
Cigna has partnered with Paytient to offer a flexible payment solution aimed at eliminating cost barriers and improving access to dental care for their members.
How does the Paytient card affect treatment decisions?
Surveys indicate that a majority of members feel they would forgo important dental services without the financial flexibility provided by the Paytient card.
What are the satisfaction levels among users of this program?
The program has achieved a high Net Promoter Score, rising from 75.8 to 83.4, which indicates strong satisfaction and positive experiences among users.
How is this program helping low-income communities?
Data highlights that many of the Paytient card users hail from communities grappling with significant health disparities, suggesting that the program is vital in promoting health equity.
What other health services does Cigna provide?
Cigna provides a variety of health services including behavioral health, pharmacy, dental, and supplemental benefits, aimed at enhancing the overall well-being of its members.
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