Christian Brothers Automotive Leads in Customer Satisfaction Again
Christian Brothers Automotive Triumphs in Customer Satisfaction
Christian Brothers Automotive (CBA), known for its people-first approach to automotive repair, has been recognized for its outstanding customer satisfaction in the automotive service industry. The company has achieved a remarkable milestone by being named the top performer in the J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study, earning this honor for the sixth consecutive time.
Exceptional Performance in Key Areas
The latest study revealed that Christian Brothers Automotive received an impressive score of 855 out of a possible 1,000 points, significantly exceeding the segment average by 39 points. CBA excelled in five of the essential seven factors evaluated in the research, demonstrating their commitment to outstanding service.
Key Factors of Excellence
The areas where Christian Brothers Automotive shone include:
- Ease of Scheduling and Getting Vehicle In for Service
- Service Advisor Performance
- Service Advisor Courtesy
- Service Facility Condition
- Quality of Work
Company Leadership and Philosophy
Expressing gratitude for this recognition, Donnie Carr, President and CEO of Christian Brothers Automotive, highlighted the dedication of the franchisee team. He stated, "Our award is a testament to the dedication that our franchisees and team members exhibit in every customer interaction. We believe that car care should convey a sense of people care, and this honor exemplifies our success in achieving that goal."
The J.D. Power U.S. Aftermarket Service Index (ASI) Study measures customer satisfaction among owners of vehicles who visited an aftermarket service facility over the prior year. This year, the study collected insights from over 10,348 vehicle owners, assessing factors like service quality, advisor courtesy, scheduling convenience, and overall experience.
Christian Brothers Automotive: A Legacy of Care
Established in Mission Bend, Texas in 1982, Christian Brothers Automotive has transformed the automotive care experience with a vision centered around creating positive interactions for every customer. Adhering to their guiding principle, "Love your neighbor as yourself," the company demonstrates its commitment through a people-first methodology in all aspects of car care.
Diverse Service Offerings
Christian Brothers Automotive offers an extensive range of services, from routine oil changes to intricate engine diagnostics, ensuring that customers receive high-quality service tailored to their individual needs. Their focus on customer-centered experiences sets them apart in a competitive market.
Through its dedication to quality service and customer satisfaction, Christian Brothers Automotive has successfully grown to over 308 locations across 30 states. The Houston-based organization provides a variety of auto-care services, making it a standout option for vehicle maintenance and repair.
Frequently Asked Questions
What is J.D. Power's U.S. Aftermarket Service Index Study?
The J.D. Power U.S. Aftermarket Service Index Study evaluates customer satisfaction among vehicle owners who have utilized aftermarket service facilities in the previous year.
How has Christian Brothers Automotive achieved top ranking?
Christian Brothers Automotive has achieved the highest ranking based on exceptional performance across key service areas, indicating strong customer satisfaction and loyalty.
How many locations does Christian Brothers Automotive have?
The company has expanded to over 308 locations across 30 states, providing widespread access to their automotive services.
What principles guide Christian Brothers Automotive?
The guiding principle of Christian Brothers Automotive is encapsulated in their mission, "Love your neighbor as yourself," which emphasizes their customer-focused service approach.
What services does Christian Brothers Automotive provide?
Christian Brothers Automotive offers a wide range of auto-care services, including maintenance, repairs, and diagnostics, ensuring comprehensive support for vehicle needs.
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