Celebrating Little Details: Toast and Matty Matheson's Journey in Hospitality

Celebrating Little Details in Hospitality

Running a restaurant is about more than just the menu; it’s about focusing on the details that create memorable dining experiences. Toast (NYSE: TOST) has launched a wonderful campaign titled "It's the Little Things," which emphasizes its understanding of the restaurant industry and commitment to assisting eateries in flourishing. This initiative showcases how small elements greatly influence the overall dining experience.

Partnerships That Make a Difference

Toast is collaborating with notable figures within the food and beverage scene to generate captivating content that illustrates these essential yet often overlooked elements in hospitality. Among these collaborations is an engaging short film featuring the well-known celebrity chef Matty Matheson. This film narrates a charming night at a famous restaurant in Manhattan, capturing the essence of top-notch service.

A Glimpse Into the Campaign

Along with Matheson, Toast has brought on board other hospitality leaders, including the two-time Emmy-nominated chef and TV host Sophia Roe. Together, they are developing a multi-part video series that will highlight the crucial components of great hospitality through various fun and informative formats, showcasing the real-time challenges and triumphs in the restaurant industry.

Insights from Industry Experts

Kelly Esten, Chief Marketing Officer at Toast, shares valuable insights, stating, “Restaurant operations are an intricate dance of countless small steps, where every detail matters.” These sentiments reflect how the company aims to spotlight the often unseen elements that can elevate a good dining experience into something truly unforgettable.

The Technology That Supports Great Service

Research by Toast indicates that 85% of diners view friendly and professional service as a critical factor when choosing where to dine. This understanding led Toast to partner with Arnold to create a playful short film named “One of Those Nights.” This project reveals the tremendous pressure that restaurant teams must manage daily.

A Showcase of Toast's Capabilities

In this film, actors mimic a bustling restaurant environment, where complex orders challenge the staff. The real-life team at Marea, a restaurant known for its remarkable dining experiences, was put to the test. However, equipped with Toast's innovative technology, they handled the challenges efficiently, showcasing the software’s reliability in the heat of service.

Matty Matheson’s Culinary Insights

Matty Matheson joined the fun, infusing the evening with his recognizable enthusiasm. He appreciated Marea's staff, stating, “Details matter. They can make or break anything, especially in restaurants.” His experience at Rizzo’s House of Parm highlights how Toast equips teams to excel through coordination and communication.

Real Experiences, Real Success

Marea has utilized Toast tech since 2019 and credits it with enhancing their ability to provide award-winning service. Executive Chef PJ Calapa recalls how they adeptly handled unusual requests, emphasizing that with the support of Toast, they can consistently deliver precise and enjoyable dining experiences.

Looking Ahead: New Initiatives in 2025

As the momentum continues, Toast plans to further develop the “It’s the Little Things” initiative in collaboration with Sophia Roe, creating a dynamic five-part video series focused on the specific details that make dining experiences uniquely memorable. This series will launch in early 2025, promising insightful discussions and an exploration of the craftsmanship behind exceptional dining.

A Celebration of Culinary Craftsmanship

Roe expresses her excitement, stating, “Whether it’s a specific napkin or a rare salt sourced from halfway around the world, as a chef, I understand the thought and care that goes into every decision.” This series aims to share these stories with audiences, distributing content across various platforms for a broad reach.

Frequently Asked Questions

What is the main focus of Toast's new campaign?

Toast's campaign, "It's the Little Things," emphasizes the importance of small details that enhance dining experiences in restaurants.

Who are the key figures involved in the campaign?

Matty Matheson and Sophia Roe are prominent figures collaborating with Toast to create content that highlights details in hospitality.

How does technology play a role in restaurant service?

Toast's technology simplifies operations, allowing restaurants to manage complex orders efficiently, which ultimately enhances customer satisfaction.

What can viewers expect from the upcoming video series?

The upcoming series will feature industry leaders discussing the intricate details that make their culinary experiences unique and enjoyable.

When will the new video series be released?

The series is set to launch in early 2025 and will be available across Toast’s social media channels.

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