BOLT-ON TECHNOLOGY Partners with Google for Seamless Booking
BOLT-ON TECHNOLOGY Announces Partnership with Google
BOLT-ON TECHNOLOGY has partnered with Google to introduce an exciting feature called Reserve with Google for its Retention Pro software. This innovative change allows customers to book appointments directly from a shop's Google Business Profile, making it easier for vehicle owners to manage their vehicle service needs. With just a tap, customers can select the services they require, choose a convenient time, and confirm their appointment all without needing to make a phone call to the shop.
Enhancements to the Customer Experience
This new capability streamlines the booking process, leading to fewer interruptions for shop staff while also increasing the number of confirmed jobs. This improvement contributes to creating a professional first impression for customers looking for repair services online.
Benefits of Reserve with Google
The key functionalities of this integration bring numerous advantages for automotive repair shops:
1. Frictionless Booking
Shops can now offer frictionless booking experiences where customers can schedule their services instantly through Google Search or Maps.
2. Professional Impression
This feature ensures that the booking flow is modern and mobile-friendly, which helps to enhance credibility and professionalism.
3. Operational Efficiency
By reducing incoming calls, shops can allow their staff to focus on providing excellent customer service while managing appointments more effectively.
4. Increased Visibility
Using Google's booking interface helps shops capture demand effectively by being visible when customers need their services most.
Industry Insights from BOLT-ON
As Brandon Melton, Product Owner at BOLT-ON TECHNOLOGY, puts it, "Search is the new front door for auto repair." He emphasizes that this feature ensures that when drivers seek service, the shops can promptly convert those inquiries into confirmed business. It simplifies the process and positions clients precisely where customers expect them to find the services they need.
Eligibility for Reserve with Google
For shops to take advantage of this feature, they must have a verified Google Business Profile along with either the Shop Success Essentials or Premium packages. This setup will enable them to unlock all functionalities of the Reserve with Google feature, enhancing their operational capabilities.
About BOLT-ON TECHNOLOGY
BOLT-ON TECHNOLOGY is a premier provider of automotive software solutions that focus on helping independent repair shops improve operational efficiency and foster stronger customer relationships. Their range of offerings includes digital vehicle inspections, workflow tools, customer engagement platforms, payment systems, and comprehensive reporting solutions.
Headquartered in Tampa, Florida, BOLT-ON TECHNOLOGY is trusted by a vast network of auto repair shops throughout North America. They are dedicated to increasing productivity and improving the average repair order (ARO), thereby enhancing the overall customer experience in the auto repair sector.
Frequently Asked Questions
1. What is Reserve with Google?
Reserve with Google is a feature that allows customers to book appointments directly through Google Search or Maps, making scheduling easier for both customers and shops.
2. How does this benefit auto repair shops?
This feature increases operational efficiency, reduces phone interruptions, and enhances customer service, all contributing to a more professional image.
3. What technology does BOLT-ON offer?
BOLT-ON provides a range of automotive software solutions including digital vehicle inspections, customer engagement tools, and workflow management systems.
4. Who can use Reserve with Google?
Shops must have a verified Google Business Profile and subscribe to the Shop Success Essentials or Premium package to utilize this feature.
5. How does this partnership improve customer interactions?
By streamlining the booking process through Google, customers can easily schedule their vehicle services, leading to increased convenience and satisfaction.
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