Beyond Finance Earns Gold Stevie Award for Customer Support Excellence
Beyond Finance Grabs Gold Stevie Award for Customer Support
Recognition highlights Beyond Finance's empathetic support model and measurable impact on clients' financial wellness
Beyond Finance, a leading organization in debt consolidation, was recently awarded the prestigious Gold Stevie Award for Customer Service Department of the Year during the 23rd Annual American Business Awards. This recognition not only honors the company’s achievements but also showcases their innovative approach to helping clients achieve financial stability.
Empathetic Approach to Customer Support
The award reflects Beyond Finance's dedication to providing an exceptional customer experience through its expansive Client Success Team. This team, comprised of over 300 members, ensures that clients receive ongoing support while managing their debt. A significant aspect of this team is that many members are former or current clients, which fosters genuine connections and understanding during their interactions.
Innovative Client Engagement
In 2024, Beyond Finance implemented specialized empathy training for its staff, investing over 500 hours to enhance their skills further. This commitment to empathy not only strengthens the bond with clients but also improves the overall effectiveness of their support.
"Debt is more than a financial issue. It carries emotional weight that demands human understanding," stated Lou Antonelli, Chief Operating Officer at Beyond Finance. The company strives to empower clients, showing that personal experience combined with professional training can lead to remarkable outcomes.
Achieving Remarkable Client Satisfaction
Beyond Finance effectively tracks client satisfaction and improvement in financial habits. Graduating clients reported a significant increase in their financial habits scores, moving from an average of 5.9 before engaging with the company to 8.2 afterward. This transformation is a testament to the care and attention given by the Client Success Team.
Building Trust with Clients
Vanessa Hering, EVP of Strategy and Operations, emphasized the importance of the Client Success Team in creating a unique and effective debt consolidation strategy. Their goal is to provide answers on first contact, ensuring that every interaction builds trust while advancing clients’ objectives.
Integrated Support Through Financial Therapists
Beyond Finance goes a step further by offering integrated support from accredited financial therapists, who host weekly financial wellness webinars. This holistic approach addresses not only the financial aspects of debt management but also the emotional challenges that accompany it.
With a commitment to their clients, Beyond Finance has achieved a remarkable Net Promoter Score of 80, reflecting a strong loyalty and satisfaction level among customers. This was a substantial rise of 10 points since the previous year and indicates the effectiveness of their client service methodologies.
About Beyond Finance
Beyond Finance is dedicated to providing clients with intelligent strategies to manage and eliminate debt efficiently. The company empowers consumers by helping them reduce monthly payments and mitigate interest impacts, ultimately leading them to a debt-free life sooner. Their transparency, supported by proprietary tools, enhances user experience.
In 2024, Beyond Finance also garnered accolades in the ConsumerAffairs' inaugural "Buyer's Choice Awards" for various categories such as Best Customer Service and Experience with Staff. This adds another layer of credibility to their established reputation in the financial services industry.
In summary, Beyond Finance is not just a debt consolidation organization; they are a supportive ally in the journey to financial freedom.
Frequently Asked Questions
What recent award did Beyond Finance win?
Beyond Finance won the Gold Stevie Award for Customer Service Department of the Year.
How does Beyond Finance support its clients?
Beyond Finance provides support through an extensive Client Success Team and offers specialized empathy training to enhance customer interactions.
What was the increase in client financial habits after using Beyond Finance?
Graduating clients reported an average score increase from 5.9 to 8.2 in their financial habits.
What is a Net Promoter Score, and what score does Beyond Finance have?
A Net Promoter Score measures customer loyalty. Beyond Finance has a score of 80, indicating high customer satisfaction.
What integrated support does Beyond Finance provide?
They offer support from accredited financial therapists and host financial wellness webinars.
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