BayCare Celebrated with Multiple Awards for Patient Care Excellence

BayCare Earns Recognition for Outstanding Human Experience

In a remarkable achievement, BayCare has been honored with 20 prestigious Human Experience Awards for 2024. This recognition places BaCare in the top 5% of healthcare providers nationwide, highlighting its unwavering commitment to delivering exceptional, compassionate care.

Acknowledgment of Excellence in Care

The awards span across various categories within BayCare, showcasing the effectiveness of its Ambulatory division. One of the standout locations, BayCare Outpatient Imaging (Hampton Lakes/Westchase), received the renowned "Pinnacle of Excellence - Patient Experience" award. Also, Mease Dunedin Hospital's physicians were awarded the "Guardian of Excellence – Physician Experience" title, showcasing BayCare's dedication to both patient and physician experiences.

A National Benchmark of Quality

These awards, presented annually by Press Ganey, serve as a benchmark for hospitals and health systems across the country. Through extensive surveys of over 41,000 healthcare facilities, Press Ganey collects patient feedback on various aspects of care, including safety, quality, and overall experience. This comprehensive assessment offers vital insights to healthcare providers looking to enhance their services.

Statements from BayCare Leadership

BayCare President and CEO, Stephanie Conners, expressed pride in the achievements that reflect the organization's dedication to clinical excellence and compassionate care. “Being recognized nationally demonstrates our commitment to fostering a welcoming environment where patients feel safe and supported,” she stated.

A Three-Year Evaluation for Excellence

To qualify for the Pinnacle of Excellence award, locations must demonstrate exemplary patient experience over a three-year timeline. The Guardian of Excellence award is granted to facilities achieving top performance in patient experience within a single year.

Details of Awards Received

Highlighted below is a comprehensive listing of the awards BayCare received from Press Ganey:

Guardian of Excellence – Patient Experience Award Winners
- BayCare Outpatient Imaging (Carillon)
- BayCare Outpatient Imaging (Trinity)
- BayCare Outpatient Imaging (Hampton Lakes/Westchase)
- BayCare Outpatient Imaging (Carlisle Imaging Center)
- BayCare Laboratories (St. Anthony's Medical Arts Building)
- BayCare Laboratories (Palm Harbor)
- BayCare Laboratories (Cheek-Powell)
- BayCare Laboratories (Countryside)
- BayCare Laboratories (Mease Dunedin Physician Office Building)
- BayCare Laboratories (New Port Richey)
- BayCare Laboratories (Riverview)
- BayCare Laboratories (Trinity)
- BayCare Laboratories (Suncoast Medical Clinic)
- BayCare Laboratories (Bloomingdale)
- BayCare Laboratories (Sunset Point)
- BayCare Laboratories (South Tampa)
- Emergency Department at Mease Dunedin Hospital
- Inpatient Rehabilitation at Morton Plant North Bay Hospital

Pinnacle of Excellence – Patient Experience Award Winner
- BayCare Outpatient Imaging (Hampton Lakes/Westchase)

Guardian of Excellence – Physician Experience Award Winner
- Physicians at Mease Dunedin Hospital

Significance of the Awards

The recognition of Mease Dunedin Hospital's physicians marks a significant milestone as it is the first time that BayCare has received a Guardian of Excellence award specifically for physician experience. These accolades reflect BayCare’s consistent effort in creating a productive environment for its staff while providing outstanding care for patients.

In the words of Patrick T. Ryan, CEO and Chairman of Press Ganey, "BayCare exemplifies the potential of a dedicated focus on patient-centered care and positive employee experiences that lead to exceptional clinical outcomes.” This commitment not only prioritizes the human experience but also sets a new benchmark for excellence in healthcare.

About BayCare

BayCare stands out as a premier not-for-profit healthcare system, providing access to extensive medical services through 16 hospitals and an array of facilities throughout the region. Renowned as the largest provider of behavioral health and pediatric services in West Central Florida, BayCare’s mission revolves around improving the health of the communities it serves through top-quality, compassionate care. The diversity of its services ranges from laboratories and imaging to urgent care and home health, ensuring that quality healthcare is accessible to all.

Frequently Asked Questions

What awards did BayCare win in 2024?

BayCare won 20 Human Experience Awards for 2024 from Press Ganey, recognizing its commitment to high-quality patient care.

What does the Pinnacle of Excellence award signify?

The Pinnacle of Excellence award is given to healthcare locations achieving top performance in patient experience over three years.

Who is recognized for the Guardian of Excellence award?

The Guardian of Excellence award is presented to facilities that excel in patient experience, evaluated over a one-year timeframe.

What importance do these awards hold for BayCare?

These awards underscore BayCare’s commitment to delivering compassionate care and providing a positive environment for both patients and healthcare providers.

How large is BayCare's healthcare system?

BayCare is one of the largest not-for-profit healthcare systems in the region, encompassing 16 hospitals and hundreds of other healthcare facilities.

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