Amwell Enhances Military Healthcare with Tech-Enabled Solutions

Amwell Strengthens Healthcare for Military Personnel

Amwell, a prominent technology-enabled healthcare provider, is embarking on a significant journey to enhance services for the Military Health System (MHS). With the extension of its Digital First contract achieved through a partnership led by Leidos, Amwell is increasingly focused on delivering seamless healthcare solutions for approximately 9.6 million beneficiaries in the military community.

Empowering Military Health System with Advanced Technology

This contract extension ensures that Amwell will continue to provide its innovative platform, designed specifically to enhance virtual care. This technology has already witnessed successful deployments, enabling scheduled virtual visits across various branches of the military, including the U.S. Coast Guard and the Military Entrance Processing Command (MEPCOM).

Replacing Outdated Systems

Amwell's latest platform replaces the earlier MHS Video Connect solution, offering military healthcare providers robust digital support. This integrated approach, deeply connected to the MHS electronic health record system, aims to provide comprehensive health solutions for military teams, members, and their families.

Efficiency in Healthcare Delivery

Through its technology-driven initiatives, Amwell is playing a crucial role in improving efficiency and reducing administrative burdens on healthcare providers. This shift not only leads to enhanced wellness outcomes for military personnel but also optimizes resource allocation within the Defense Health Agency's (DHA) expansive operational framework.

Supporting Military and Veterans' Health

Ido Schoenberg, M.D., chairman and CEO of Amwell, expressed gratitude to military personnel, stating, "Our platform is in use across the global DOD enterprise, enabling high quality, efficient care for this important population. We are proud to support their well-being." This commitment reflects Amwell's dedication to improving healthcare access and quality.

Integrating with MHS GENESIS

As part of its efforts, Amwell has integrated its platform with the DHA's Digital Front Door initiative. This integration facilitates advanced electronic health record management and enhances overall patient experience through MHS GENESIS—a critical healthcare tool supporting military operations. The user-friendly design of the Amwell platform ensures that military healthcare teams can deliver effective care within existing workflows.

Showcasing Successes

Amwell's implementation has showcased notable success, including:

• A dramatic increase in virtual visits since transitioning from the earlier MHS Video Connect.
• Expansion beyond key DHA sites to provide care for beneficiaries from the U.S. Coast Guard and MEPCOM.
• Successful virtual consultations from deployed units in active combat zones connecting with United States military hospitals.

Uplifting National Security through Health Innovations

Effective healthcare solutions are paramount for maintaining national security, enabling military readiness, and ensuring the health and wellness of military families. Amwell's Digital First contract underpins efforts aimed at supporting the entire MHS community, which encompasses active duty members, retirees, and their families.

About Amwell

Amwell offers a comprehensive technology-enabled platform that assists healthcare systems and payers in enhancing patient access to care. With a focus on affordability and efficiency, Amwell continues to innovate by providing integrated solutions that bridge traditional and virtual healthcare delivery methods. Over nearly two decades, Amwell has partnered with leading healthcare organizations to improve health outcomes for patients globally.

Frequently Asked Questions

What is Amwell's role in military healthcare?

Amwell provides a technology-enabled healthcare platform that enhances virtual care delivery for military teams and their families.

How does Amwell's platform benefit the Military Health System?

The platform enables seamless virtual visits, integrated clinical workflows, and supports the health and wellness of millions of military beneficiaries.

What recent successes has Amwell achieved with the MHS?

Amwell has increased virtual visits significantly and expanded its service capabilities to include U.S. Coast Guard and MEPCOM beneficiaries.

What is MHS GENESIS?

MHS GENESIS is the DHA's electronic health record system that integrates with Amwell's platform to enhance healthcare delivery.

How does Amwell's technology improve healthcare efficiency?

Amwell's technology reduces administrative burdens, optimizes resource allocation, and improves access to healthcare services for military families.

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