Kyndryl Enhances Mainframe Services with AI Technology
AI-powered capabilities enhance managed services delivery for IBM Z customers.
Kyndryl, a prominent leader in mission-critical enterprise technology services, has launched its latest AI-powered service offerings. These services seamlessly integrate the company's profound mainframe expertise with agentic AI and hybrid IT solutions. The aim is to accelerate application development, improve operational agility, and unlock valuable business insights, facilitating an enhanced use of AI on the platform.
Introducing Agentic AI Mainframe Services
Kyndryl's agentic AI mainframe services aim to support customers utilizing IBM z/OS. This initiative encourages clients to adopt innovative technology, ensuring that services infused with AI expedite decision-making and simplify the complex processes involved in managing applications and infrastructure.
Hassan Zamat, Global Practice Leader for Core Enterprise & zCloud at Kyndryl, stated, "Kyndryl is paving the way in delivering top-notch agentic AI-enhanced services that instill confidence in the mainframe's capacity to drive innovation for businesses on a global scale. We are dedicated to merging our experienced delivery teams' skills with agentic AI to offer distinct experiences that foster growth for our customers."
Benefits of Agentic AI Framework
The new services are designed to work in tandem with Kyndryl's Agentic AI Framework, allowing for the seamless orchestration of various agents and workflows. By leveraging these capabilities, customers can expect numerous benefits, including:
- Enhanced decision-making alongside quick, proactive issue resolution.
- Elevated reliability and streamlined software lifecycle compliance.
- Access to extensive expertise and AI technologies to address skill shortages while utilizing internal insights.
- Accelerated response to emerging opportunities and threats, ultimately fostering more resilient and modern IT infrastructures.
AI-Driven Integration for Transformative Results
Furthermore, Kyndryl's AI-enabled services are integrated with the Kyndryl Bridge, an innovative open integration platform that facilitates intelligent automation, predictive analytics, and insights across mainframe services and applications. To bolster transformation in mainframe delivery, Kyndryl is also introducing IBM's Watsonx Assistant, adding further capabilities for intelligent automation, orchestration, and lifecycle management.
Skyla Loomis, General Manager of IBM Z Software, remarked, "Through our partnership with Kyndryl, we are enabling enterprises to infuse powerful AI capabilities into their crucial business systems. Kyndryl's latest services empower clients to implement advanced AI on their mainframe systems, enhancing decision-making and operational flexibility."
Comprehensive Knowledge Base and Expertise
Kyndryl's AI Assistant for Z represents a knowledge base powered by decades of mainframe experience. Integrated within the Kyndryl Bridge, this tool addresses customer challenges related to skill development and retention, promoting efficient platform management execution.
In addition to its AI offerings, Kyndryl utilizes its extensive intellectual property and vast experience in mainframe transformation, combined with technologies from cloud hyperscalers and global partners, to promote innovation for its customers.
Leveraging AI for Enhanced Performance
With a wealth of mainframe services expertise and innovative solution designs that bring AI processing closer to mainframe data, Kyndryl is positioned to help clients enhance their AI processing capabilities. This approach reduces latency, boosts performance in applications like fraud detection, insurance claims processing, and improves customer interaction experiences overall.
According to Kyndryl’s latest survey on mainframe modernization, a striking 88% of organizations have begun or plan to initiate AI, including agentic and generative AI, within their mainframe settings. Respondents highlighted that AI's integration would significantly increase agility (37%), streamline operational actions to minimize human error (32%), and cut costs (31%). Yet, 70% shared the difficulty in finding multi-skilled talent, indicating a critical area for focus and improvement. The findings suggest that AI is set to generate massive savings and revenue increases over the next few years, particularly in optimizing performance, resource allocation, fraud detection, and enhancing security measures.
About Kyndryl
Kyndryl is a leading provider of essential enterprise technology services offering advisory, implementation, and managed services capabilities to thousands of partners in over 60 countries. As the largest IT infrastructure services provider globally, Kyndryl excels at designing, developing, managing, and modernizing the crucial information systems that underpin daily operations. For in-depth details, please visit www.kyndryl.com.
Frequently Asked Questions
What are Kyndryl's latest AI services aimed at?
Kyndryl's latest AI services focus on enhancing mainframe capabilities for IBM z/OS customers by integrating advanced AI technologies to improve operational efficiency and insight generation.
How does Kyndryl's Agentic AI Framework benefit customers?
The Agentic AI Framework enables seamless orchestration of agents and workflows, leading to better decision-making and faster issue resolution for customers.
What is the significance of Kyndryl Bridge?
Kyndryl Bridge is an open integration platform that supports intelligent automation and analytics, helping to improve performance across mainframe infrastructure and applications.
What trends are emerging related to AI in mainframe environments?
A recent survey revealed that a majority of businesses plan to implement AI in their mainframe environments, aiming to drive agility and operational efficiency.
How does Kyndryl enhance customer experiences with AI technology?
Kyndryl enhances customer experiences by integrating AI-driven insights, facilitating better decision-making, and reducing latency in key operations.
