Strategic Partnership for Enhanced Communication Solutions
Kalaam Telecom, a leading regional digital solutions provider, is joining forces with Mida Solutions and FVC to enhance their range of Contact Center as-a-Service (CCaaS) and Unified Communications as-a-Service (UCaaS) solutions. This strategic partnership aims to create a comprehensive one-stop-shop experience for businesses throughout the Middle East and beyond, ensuring ease of access to advanced communication technologies.
Collaboration Highlights
With this agreement, Mida Solutions' innovative products will be distributed across the region by FVC, leveraging Kalaam Telecom as the exclusive Managed Service Provider (MSP). This collaboration promises to deliver Mida's applications as Software as a Service (SaaS), while also providing end-to-end managed services hosted locally within Kalaam's private cloud infrastructure.
Localized Hosting for Regulatory Compliance
One of the key advantages of this partnership is its commitment to data sovereignty. By hosting solutions in data centers in the region, Kalaam Telecom will help organizations comply with crucial data residency regulations, including those related to VOIP and data residency laws.
Supporting Local Business Needs
This partnership allows organizations to leverage contact center solutions with local language support and accessibility throughout the MEA region. With operations in the local market, Kalaam Telecom is positioned to provide immediate service availability and support.
Commitment to Excellence
Kalaam Telecom has enhanced its capabilities in meeting data residency requirements, ensuring compliance with various international standards, such as GDPR, PCI, and HIPAA. This local hosting capability is an invaluable asset for enterprises looking to operate within legal frameworks while accessing high-quality communication solutions.
Mida Solutions’ products are officially certified for Microsoft Teams and compatible with Zoom, which caters to diverse communication needs across various business environments. Their solutions are designed to integrate effortlessly with both traditional PBX systems and modern cloud platforms.
Statements from Leadership
Marco Cortese, Country Manager at Mida Solutions, highlighted, "This collaboration signifies the evolution of our partnership with FVC. Our aim is to provide tangible solutions for companies transitioning to advanced communication systems. With Kalaam Telecom on board, we can now offer a one-stop-shop solution tailored to the needs of businesses, ensuring exemplary service quality."
Veer Passi, Group CEO of Kalaam Telecom, expressed excitement regarding this partnership, stating, "This collaboration allows us to offer innovative solutions catered to the unique needs of enterprises, ensuring data sovereignty for organizations across the MEA region."
This alliance between Kalaam Telecom, Mida Solutions, and FVC sets an important benchmark in delivering next-gen communication solutions, empowering organizations with the necessary tools to excel in the competitive landscape.
About Mida Solutions
Mida Solutions stands as an ISO 27001 and ISO 9001 certified provider of communication and collaboration solutions. The company focuses on advanced software for call recording and contact centers, with its offerings reflecting a commitment to international standards in telecommunications. As a part of NUSO LLC, a U.S. service provider, Mida Solutions delivers robust and innovative offerings for customers worldwide.
About Kalaam Telecom
Kalaam Telecom is a trusted digital solutions provider catering to SMEs and enterprises across various sectors including telecommunications. With operations in several Middle Eastern countries, Kalaam specializes in connectivity, cloud services, cybersecurity, and managed networks, accelerating the region's digital transformation.
About FVC – First Video Communications
FVC serves as a premier value-added distributor known for delivering market-leading communication technologies. As the primary distributor of Mida Solutions' products in the MEA region, FVC’s extensive reach facilitates easier access for businesses to adopt advanced communication solutions.
Frequently Asked Questions
What is the purpose of the partnership between Kalaam Telecom, Mida Solutions, and FVC?
The partnership aims to enhance communication solutions through CCaaS and UCaaS offerings, providing businesses with comprehensive digital solutions.
Where will Mida Solutions' products be hosted?
The products will be hosted locally in Kalaam's private cloud, ensuring compliance with data residency regulations.
What certifications does Mida Solutions have?
Mida Solutions is certified under ISO 27001 and ISO 9001, ensuring high-quality standards in its offerings.
What sectors does Kalaam Telecom serve?
Kalaam Telecom serves various sectors including BFSI, government, healthcare, and education, among others.
How does this partnership benefit local enterprises?
This partnership provides local organizations with access to advanced communication technologies, support in local languages, and compliance with regional regulations.
