ISN Achieves International Customer Service Standard Gold Certification
ISN, the global leader in contractor and supplier information management services, has proudly announced its achievement of the International Customer Service Standard (ICSS) Gold Certification. This significant milestone, celebrated in a recent release, recognizes the company's unwavering commitment to excellence in customer service, following their first Gold Certification obtained in 2021.
About the Certification Process
The certification process involved a comprehensive assessment by the Customer Service Institute of America (CSIA), evaluating ISN on 24 critical attributes that epitomize best-in-class customer service. This rigorous evaluation included an on-site visit to ISN's headquarters in Dallas, where CSIA assessors had the opportunity to witness firsthand the dedication and culture embedded within the company.
Feedback from the Assessors
During the assessment, the CSIA assessors highlighted ISN's dedication to enhancing the client and contractor experience. They remarked, "ISN is dedicated to the client and contractor experience, and it is evident in their business decisions and culture. The focus on contractors and Hiring Clients remains unwavering and it is understood that customer interactions and experiences are priority number one." These insights affirm ISN's ongoing efforts to place the customer at the forefront of their services.
Commitment to Customer Service
Jenny Buckley, Senior Vice President at ISN, expressed pride in receiving the Gold Certification once again, stating, "Our second Gold Certification demonstrates ISN’s commitment to providing excellent service to our customers. This recognition is a testament to the dedication given by our entire team, who consistently go above and beyond to ensure our customers receive the best possible experience." Buckley's remarks underscore the importance of regular engagement with customers, continuous innovation, and the pursuit of improved service offerings.
Recognitions and Global Reach
Beyond the ICSS Gold Certification, ISN has been recognized by various prestigious organizations including the International Council of Customer Service Organizations (ICCSO), Stevie Awards, and Customer Contact Week. The award-winning customer service team operates across more than 85 countries, providing 24-hour support during business weekdays from dedicated service centers located in Dallas, London, and Sydney, thus ensuring that their contractors receive timely assistance whenever needed.
About ISN
Founded over two decades ago, ISN has established itself as the world's foremost contractor and supplier information management platform. The company connects over 800 Hiring Clients across capital-intensive sectors with more than 80,000 active contractors and suppliers, focused on promoting safety, health, and sustainability within the workplace. Their flagship product, ISNetworld, is a comprehensive online platform that aids organizations in contractor management and compliance.
Empowering Contractors and Suppliers
In addition to ISNetworld, ISN's innovative solutions also include Transparency-One, which enhances supply chain transparency, and Empower, an app designed to support workers at a granular level. ISN operates across 14 global offices, offering unparalleled support and training to clients, thus facilitating a community centered around best practices and benchmarking in contractor and supplier management.
Commitment to Industry Leadership
ISN takes pride in leading worldwide initiatives aimed at improving the efficiency of contractor and supplier management systems. The company's mission includes providing a world-class forum for sharing industry insights, performing benchmarking exercises, and equipping decision-makers with crucial data for risk assessment and management of contractor and supplier relationships.
Frequently Asked Questions
What is the significance of ISN's Gold Certification?
The Gold Certification signifies ISN's commitment to exemplary customer service and acknowledges their efforts in enhancing client and contractor interactions.
Who evaluates ISN for the Gold Certification?
The certification is carried out by the Customer Service Institute of America (CSIA), which assesses various attributes of customer service excellence.
How does ISN support its customers globally?
ISN provides 24-hour support from service centers located in multiple countries, ensuring timely assistance to contractors worldwide.
What products does ISN offer for contractor management?
ISN offers ISNetworld, Transparency-One, and the Empower app, each designed to enhance contractor management through various functionalities.
Which organizations recognize ISN for customer service?
ISN has received accolades from the International Council of Customer Service Organizations (ICCSO) and Stevie Awards for its superior customer service initiatives.
