ISG Celebrates Top Providers for Excellence in Client Engagement
Information Services Group (III), a premier global technology research and advisory firm, has recently acknowledged 50 exemplary technology and business services providers for their outstanding engagements with enterprise clients. This recognition comes from an evaluation of submissions received during an extensive program known as the ISG Case Study Research.
Growth in AI Submissions Highlights Industry Trends
In a remarkable trend, the number of program submissions that included artificial intelligence (AI) components has tripled year-over-year. This year, ISG received 375 provider submissions, marking the highest number ever recorded in a single evaluation year. Out of these, an impressive 40 percent showcased AI elements, far surpassing the previous year's participation.
Importance of Advanced Technologies
According to Paul Reynolds, partner and chief research officer at ISG, the rise in AI-focused studies underscores the increasing role that advanced technologies play in facilitating business transformation. "Comprehensive engagements with AI are now pivotal for enterprises aiming to achieve operational efficiency and foster continuous innovation," Reynolds remarked.
Recognizing Standout Providers
This year’s recipients of recognition for their exceptional case studies include notable providers such as Genpact, Hexaware, Infosys (including Infosys BPM), LTIMindtree, and Tech Mahindra, each presenting five or more standout case studies. Meanwhile, providers like Accenture, Birlasoft Limited, Mastek Ltd, Persistent Systems, Unisys, Wipro Technologies, and WNS (Holdings) Limited each had three or four submissions honored.
Insights into Successful Digital Programs
The ISG Case Study Research program is unique in its approach to uncovering insights about how enterprises collaborate with providers. This examination illuminates the factors that are commonly observed across successful digital programs. The independent review committee evaluates these case studies based on objectives, solutions, and the outcomes achieved through the partnerships.
Ongoing Submission Process
Case study submissions for the ISG program are welcomed continuously and undergo independent validation by the enterprise clients involved. The recognition of standout case studies contributes significantly to ISG's advisory services aimed at helping enterprises identify the most suitable providers for their needs.
A Platform for Recognition and Awards
The deliberated findings from the ISG research not only inform advisory operations but also serve as a foundation for the ISG Paragon Awards, which honor transformative partnerships within the sourcing industry influenced by innovative technologies.
About Information Services Group (ISG)
Founded in 2006, ISG (Information Services Group) is renowned for its expertise in technology research and advisory. With a wide client base exceeding 900, including 75 of the top 100 global enterprises, ISG is dedicated to assisting organizations in enhancing operational excellence and promoting growth. Their specialties span digital transformation services, strategic sourcing, governance and risk management, and extensive market intelligence, among others.
Contact Information
For further inquiries related to the ISG Case Study Research program, interested parties may reach out to:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978 518 4520
isg@matternow.com
Frequently Asked Questions
What is the ISG Case Study Research program?
The ISG Case Study Research program evaluates technology and business service providers based on their engagements with enterprise clients.
How many providers were recognized in 2024?
A total of 50 providers were acknowledged for their outstanding case studies in 2024.
What trend was observed in AI submissions?
AI component submissions tripled from the previous year, demonstrating increased emphasis on advanced technologies.
Who are some notable providers recognized?
Recognized providers include Genpact, Hexaware, Infosys, LTIMindtree, and Tech Mahindra.
How does ISG validate the case studies?
Case study submissions are validated independently by the enterprise clients involved, ensuring credibility in the evaluation process.
