IPS Newcastle Receives AEMT Award for Excellence
IPS Newcastle has achieved significant recognition by receiving the prestigious Association of Electrical & Mechanical Trades (AEMT) Service Centre of the Year Award. This honor was presented during the 8th Annual AEMT Awards Ceremony, showcasing IPS Newcastle's consistent quality and outstanding service in the engineering sector.
Commitment to Operational Excellence
Jessica Pooley, the Business Development Manager at IPS Newcastle, expressed pride in the award. She noted, "This award recognises our operational excellence. It reflects the technical capability, consistent quality, and commitment our team brings to every project." It emphasizes IPS Newcastle's dedication to delivering exceptional results for its customers.
Specialised Services and Solutions
IPS Newcastle specializes in rewind and coil manufacturing, high-quality asset refurbishment, and maintenance services. By integrating established engineering processes with rigorous quality-control protocols, the center ensures that all operations yield reliable outcomes that comply with customer and regulatory demands. The emphasis on safety is evident through daily briefings and investments in modern safety technology, significantly minimizing disruptions.
Customer Satisfaction and Performance
The focus on customer satisfaction at IPS Newcastle is demonstrated by impressive results: 100% of survey respondents reported being satisfied with the service provided. The average score was 9.06 out of 10, highlighting the center's competitive edge over Original Equipment Manufacturers (OEMs) regarding delivery speed and affordability.
Workforce Development and Sustainability Initiatives
As part of its dedication to workforce development, IPS Newcastle includes apprentices in nearly 23% of its team, having onboarded over 30 apprentices in the last four years. These efforts ensure the continuity of specialist skills. Furthermore, the center's commitment to sustainability is underlined by its analysis of carbon benefits associated with pump repair versus replacement, enhancing responsible asset management decisions for customers.
AEMT: Promoting Industry Excellence
The Association of Electrical & Mechanical Trades has been actively promoting excellence in the electro-mechanical maintenance and repair sector since its foundation in 1945. The AEMT's annual awards celebrate outstanding achievements in service, innovation, and expertise, ensuring that submissions undergo thorough review by independent industry experts for impartiality.
Comprehensive Service Solutions
IPS Newcastle provides a full spectrum of services that includes diagnostics, rewind services, coil manufacturing, refurbishment, testing, and certification. The center caters to various industries, such as renewable energy and industrial manufacturing, ensuring quality through formal management systems and comprehensive health and safety documentation.
Investing in Future Success
With a focus on enhancing safety, quality, and sustainable engineering practices, IPS Newcastle continues to bolster the regional supply base and uphold its standing as a leading service center in the UK. Their ongoing investment signifies a commitment to meeting the future demands of the engineering industry.
About IPS Newcastle
IPS Newcastle, previously known as Houghton International, is recognized as a key player in the electro-mechanical engineering field and high-voltage coil manufacturing. The company specializes in repairing and maintaining motors, generators, and other rotating electrical equipment, deploying bespoke coil manufacturing services and innovative insulation systems tailored to complex requirements.
Contact Information
For more information, you can reach Emma Donald, Marketing Manager at IPS Newcastle, at +44 (0)191 234 3000 or via email at emma.donald@ips.co.
Frequently Asked Questions
What is the AEMT Award?
The AEMT Award honors excellence in the electro-mechanical maintenance and repair sector, evaluating service, innovation, and performance.
How does IPS Newcastle ensure safety in operations?
IPS Newcastle prioritizes safety through daily briefings, risk assessments, and investment in modern safety technologies.
What services does IPS Newcastle offer?
IPS Newcastle offers diagnostics, rewind services, refurbishment, coil manufacture, and certification for a range of electrical equipment.
What are the customer satisfaction results for IPS Newcastle?
IPS Newcastle prides itself on a 100% satisfaction rate among customers, achieving an average service score of 9.06 out of 10.
How does IPS Newcastle focus on sustainability?
The company analyzes the carbon benefits of repairs versus replacements, helping customers make informed decisions for lower-carbon asset management.