Streamlining Patient Communication with Intiveo Voice
Intiveo has announced a significant upgrade to its patient engagement software, targeting multi-location dental practices, dental service organizations (DSOs), and managed service organizations (MSOs). This enhancement aims to create a seamless and consistent communication experience for patients reaching out to various locations.
The new Intiveo Voice feature allows dental practices of all sizes to centralize their communication systems. This not only improves efficiency but also fosters a local and personalized interaction that builds trust with patients.
Building Trust Through Effective Communication
Josh DeVries, CEO and co-founder of Intiveo, emphasizes the importance of personalized communication in today’s dental practices. He notes that while building trustworthy relationships across multiple locations can be challenging, Intiveo Voice provides the necessary flexibility and consistency to enhance phone communications.
Key Features of Intiveo Voice for Multi-Location Practices
Intiveo Voice offers an array of features specifically designed to cater to the needs of multi-location practices:
1. Extension Filtering
This feature allows practices to configure complex phone trees effortlessly. They can choose between using unique contact numbers for each location or a central number that directs calls based on location extensions, providing control over call management.
2. Two-Way Number Masking
Intiveo Voice enables practices to maintain a unified appearance. This includes the ability to assign multiple inbound and outbound numbers to a single extension while presenting a single, patient-facing number. This feature is particularly useful for tracking the sources of calls, whether from the website, social media, or advertising campaigns.
3. Restricted Access
Security is paramount in patient communications. Intiveo allows for controlled visibility of sensitive call logs by restricting access based on phone numbers, ensuring that only authorized personnel can view confidential information.
4. Multi-Account Linking
Practices can stay flexible by linking multiple phone accounts from different service providers to a single Intiveo multi-location account. This flexibility extends to easily modifying links if practices decide to switch providers.
5. Multi-Location Profile Panel
This comprehensive feature gives practitioners a full overview of a caller's upcoming appointments and tasks across all locations, organized clearly and tagged for easy navigation.
Practices like Lakeside Implant & Oral Surgery have already seen the benefits of the new voice capabilities. Kenya Chambers from the practice noted how it enhances access to patients and facilitates effective, timely communication.
Why Patient Engagement Matters
In today's competitive dental landscape, engaging patients effectively is crucial for success. Intiveo's tools are designed to improve patient interactions through two-way texting, reminder systems, and tools for managing online reviews. By integrating seamlessly with major practice management systems, Intiveo enhances the front office workflows, allowing dental practices to operate more smoothly.
With over 3,000 dental practices leveraging its services across North America, Intiveo is dedicated to enhancing patient experiences, streamlining operations, and fostering growth through innovative solutions. This commitment underscores the significance of trust and personalization in patient-care settings.
Frequently Asked Questions
What is Intiveo Voice?
Intiveo Voice is a patient engagement tool that enhances communication for multi-location dental practices, providing features that promote consistency and personalization in patient interactions.
How does Intiveo help build patient trust?
By offering tools that streamline communication and allow practices to provide personalized experiences, Intiveo fosters trust between dental practices and their patients.
What are some key features of Intiveo Voice?
Key features include extension filtering, two-way number masking, restricted access to call logs, multi-account linking, and a multi-location profile panel.
Who can benefit from using Intiveo Voice?
Multi-location dental practices, dental service organizations, and managed service organizations can all benefit from the enhanced communication capabilities of Intiveo Voice.
How many practices use Intiveo's services?
Currently, Intiveo serves over 3,000 dental practices throughout North America, helping them to improve patient experiences and operational efficiency.
