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Intesa's Remarkable Growth: Winning 'Customers First'

Intesa's Remarkable Growth: Winning 'Customers First'

Intesa Communications Takes Home a Prestigious Award

Intesa Communications Group ain't just another fish in the sea. This women-owned, San Diego-based agency bagged the 'Customers First' award at the San Diego Regional Chamber of Commerce 2026 Small Business Awards, proving once again why they've been a force to reckon with for 14 years. This award is all about nailing customer service, and Intesa sure knows how to walk the talk.

A Journey Fueled by Dedication and Growth

Founded in 2012, Intesa started as a boutique agency, and look at it now—a full-grown contender with a team that's doubled in size over the past two years. Not just growing in headcount, they've experienced three consecutive years of double-digit revenue growth and boosted their client portfolio by 26% in just the last year. Their clientele is no small fry either, boasting big names like SeaWorld San Diego and Expedia Group.

Margie Newman Tsay, one of the brains behind this operation, credits the award to both the teammates who've worked tirelessly and the clients who've stuck around. Margie puts it candidly, "Our clients stay with us for years because we show up prepared, fully invested and ready for the moments that matter most." That's how you make a lasting impression, folks.

Measurable Success and Community Impact

Talking the talk is one thing, but walking the walk is where Intesa's at. Last year, their revamp of Jacobs & Cushman San Diego Food Bank's summer food drive skyrocketed exposure, delivering over a million meals thanks to a substantial increase in donations. Just another day at the office for them, but it's the kind of result that turns heads.

"Small businesses are the heart of our economy: fueling innovation, creating jobs and defining the character of communities across the San Diego region," said Chris Cate, Chamber CEO.

Acknowledging the Clients Who Made It Possible

Chris Cate of the Chamber puts it well when he talks about small businesses fueling innovation and defining community character. Intesa's award isn't just theirs—it's a nod to all of their clients doing meaningful work in the region. And that kind of recognition only propels them further in their mission.

Maddy Kilkenny, Intesa's partner known for her knack in government affairs, loves to showcase their 'dot connector' philosophy. Whether it's handling major decisions at City Hall or crafting front-page stories, Intesa aims to leave their clients better than they found them. "Hearing our clients say we deliver on that is the best win of all," Maddy remarks.

More Accolades, More Motivation

The 'Customers First' award is only the latest feather in Intesa's cap. With over 60 accolades from the cream of the industry along with standout achievements by team members—even getting their names on the prestigious San Diego Business Journal's lists—it's evident that Intesa's momentum isn’t running dry anytime soon.

At the end of the day, Intesa Communications Group isn't just about ticking off goals. It's about setting the standard and then breaking through it. In an industry where reputation is king, their way with words is a crown unmatched. Here's to more promises fulfilled and more stories of success down the line!

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