Revolutionizing In-person Customer Interactions
In a significant stride towards enhancing customer experiences, jrni has announced a powerful merger with Calenso, a leader in digital appointments from Switzerland, and Event Farm, known for its expertise in experiential marketing. This collaboration aims to create a single software platform designed to manage various forms of in-person interactions ranging from appointments to event management, as well as queuing. The unified platform will empower businesses to provide customized and seamless customer experiences that not only enhance satisfaction but also drive returns on investment (ROI) for stores and branches.
Empowering Brands through Human Connection
According to Alex Laats, CEO of jrni, the idea behind this merger is clear: to amplify service capabilities for customers. He emphasizes that many influential global brands are already using jrni's services. This merger will equip those brands with additional resources that allow them to stand out in the market through the power of in-person engagements. As digital transactions become more prevalent, the importance of real human connection remains a key differentiator for businesses aiming for success in engaging customers effectively.
Benefits of Merging Technologies
Calenso brings a wealth of knowledge and expertise in appointment scheduling, particularly in the DACH region, enhancing jrni’s capabilities for serving a diverse range of customers. With vast experience across sectors, including insurance and government, Calenso’s integration into jrni’s framework means more comprehensive client support. The innovative technology from Calenso introduces exciting new functionality to the platform, such as omnichannel appointments that enable interactions to occur anywhere—be it over the phone, through co-browsing online, or even in immersive environments like the metaverse.
Advanced Features for a Modern Audience
Marvin Felder, CEO of Calenso, expresses enthusiasm for the synergies created through combining their expertise with jrni and Event Farm. This alliance promises quicker deployment of advanced functionalities like queuing and events, enhancing the value delivered to enterprise customers. With the backing of jrni’s well-established global footprint, comprehensive 24/7 support, and strong certifications, users can expect improved features and service.
Engaging Attendees with Innovative Solutions
The merger also aims to elevate experiential events through innovative applications. Ryan Costello, co-founder of Event Farm, highlights the potential of new technologies to engage audiences in thrilling new ways. Features such as live polling and NFC technology for event check-ins are set to enrich interactions, making events more memorable and impactful for attendees. It's exciting to see how these innovations will benefit customers as they merge their visions for creating engaging experiences.
Commitment to Independent Growth
Even with this merger, jrni is committed to fostering the growth of Calenso and Event Farm as independent entities. Calenso will operate as a subsidiary based in Switzerland, ensuring that their data processing and compliance remain robust and regionally appropriate. This structure allows for tailored solutions that resonate with local markets while still benefitting from the larger company’s resources and innovations.
About jrni
jrni focuses on building and maintaining lasting, trusted connections between brands and consumers. As the digital landscape evolves, they believe that authentic human interaction is what truly sets brands apart. Their comprehensive in-person interaction platform connects appointment scheduling, queue management, and event organization to facilitate personalized customer journeys. The outcome of their efforts includes not just satisfied customers but also happier staff and enhanced profitability across various branches.
About Calenso
Calenso stands out as a premier scheduling tool in the consulting industry, excelling in creating efficient and secure appointment solutions. Their dedication to data protection and customized branding solutions makes them an ideal partner for businesses seeking to enhance their customer engagement strategies.
About Event Farm
Event Farm provides an extensive suite of applications designed for events, enabling brands to engage effectively with audiences during in-person, virtual, and hybrid formats. By offering innovative tools, Event Farm enhances the event experience from start to finish.
Frequently Asked Questions
What is the main goal of the jrni, Calenso, and Event Farm merger?
The main goal is to create a unified platform managing various in-person interactions, increasing customer satisfaction and operational efficiency.
How will customers benefit from the merger?
Customers will experience enhanced service capabilities, innovative event features, and improved appointment scheduling, leading to stronger brand connections.
What unique features does the merged company offer?
The new platform offers omnichannel appointment options, advanced queuing systems, and innovative engagement tools for events.
Will Calenso and Event Farm continue to operate independently?
Yes, both will maintain their independent operations while benefiting from the resources and innovations provided by the merged entity.
What is jrni's mission in the current market?
jrni's mission is to foster human connections in a digital world, positioning in-person interaction as a key differentiator for brands.
