Infosys and Salesforce Collaborate on AI Solutions for Growth

Collaboration between Infosys and Salesforce

Infosys Ltd. (NYSE: INFY) has introduced the Infosys Customer Experience Suite for Salesforce, Inc. (NYSE: CRM), a suite that aims to empower businesses by creating enhanced digital interactions and scalability. This initiative is part of the ongoing partnership between Infosys and Salesforce, focusing specifically on their Agentforce capabilities to improve process automation and customer support powered by artificial intelligence.

Empowering Businesses with Advanced Technology

The new solutions merge Infosys Topaz, an AI-focused platform, with Salesforce's innovative generative and agentic AI technologies. By automating service inquiries, sales functions, and employee assistance, the suite offers users context-aware experiences. This allows for seamless integration with current systems while supporting real-time decision-making—ensuring compliance with ethical and regulatory guidelines.

Success Stories of Implementation

Recently, Infosys implemented Agentforce SDR within a research institute to optimize their sales workflows, significantly reducing response times. Additionally, a media organization leveraged the platform to minimize transactional inquiries and streamline case management, leading to notable improvements in customer service metrics.

Leadership Insight

“Agentic AI is redefining how enterprises operate,” stated Dinesh Rao, EVP & Chief Delivery Officer at Infosys. “Our enhanced collaboration with Salesforce and our strong Agentforce capabilities uniquely position us to help businesses thrive in this transformative period.”

Fluido's Role in Transformation

Fluido, a subsidiary of Infosys, has been instrumental in leading this collaborative effort. They focus on Salesforce-powered transformations that yield meaningful results for clients across various sectors.

In one prominent case, Fluido assisted VTT, a leading research and technology organization in Europe, in reimagining their customer experience strategy. Their efforts encompassed researching effective changes to VTT's operating model, organizational values, and overall approach.

Core Financial Performance

As of July, Infosys reported impressive results for their first quarter. Their earnings stood at 19 cents per share, which met analyst predictions and represented a 5.6% increase compared to the same time last year, where earnings were at 18 cents per share.

The company’s quarterly revenue reached $4.94 billion, surpassing the market consensus of $4.84 billion by approximately 2%, reflecting a year-over-year growth of 4.8% from the previous total of $4.71 billion.

Future Growth Outlook

Looking ahead, Infosys anticipates that its revenue for fiscal 2026 will witness a year-over-year growth between 1% and 3%. This growth outlook reflects their confidence in the effectiveness of their new solutions and collaborations.

Market Performance

Price Action: Currently, INFY shares are slightly down by 0.41%, trading at $16.98 during premarket hours.

Frequently Asked Questions

What is the purpose of the Infosys Customer Experience Suite?

The suite aims to enhance digital workforce scaling and improve customer interactions through advanced AI technologies.

How does the collaboration with Salesforce benefit Infosys?

This partnership allows Infosys to leverage Salesforce's AI capabilities alongside its own, optimizing business processes and customer service.

What are the key technologies used in the new solutions?

Infosys Topaz and Salesforce’s generative and agentic AI capabilities are at the core of the new offerings.

What successes has Infosys seen from implementing Agentforce?

Infosys has successfully reduced response times in sales processes and improved customer service metrics for several organizations using Agentforce.

What are Infosys’s earnings predictions for fiscal 2026?

Infosys expects revenue growth of 1-3% year-over-year for fiscal 2026, reflecting confidence in ongoing projects and marketplace strategies.

About The Author

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