Infobip and NTT Com Online: A New Era of Communication
Global communications platform Infobip has joined forces with NTT Com Online Marketing Solutions Corporation to introduce a fresh approach to omnichannel communication in Japan. This collaboration aims to enhance communication solutions for businesses by integrating reliable SMS and Voice delivery through the NTT CPaaS platform.
Empowering Businesses Through Innovative Solutions
As customer expectations evolve, it is crucial for businesses and brands to seek innovative strategies that can elevate customer engagement. This partnership effectively combines the SMS and Voice capabilities of NTT, recognized as Japan's largest SMS provider, with Infobip's renowned CPaaS technology. The result is a robust offering of no-code omnichannel solutions, alongside Infobip’s advanced generative AI platform, AI Hub, to facilitate customer engagement.
Localizing Services for Optimal User Experience
Through this partnership, Infobip is set to enhance the Japanese communication landscape by providing a CPaaS platform tailored for the local market. This platform ensures that services and payment options are available in Japanese, designed to integrate seamlessly with existing business systems. It enables businesses to exploit SMS use cases and Voice services offered by NTT Com Online, while also introducing new channels such as webRTC, live chat, and international SMS and Voice capabilities.
Industry Recognition and Trusted Partnerships
Infobip's standing as a leader in the global CPaaS market is affirmed by various analyst firms, including Gartner and Metrigy. The company is a trusted technology partner for industry giants like Microsoft, Apple, Meta, and Adobe, as well as for innovative start-ups like Uber, showcasing its robust capabilities in transforming customer communication.
Expert Insights on the Partnership
Yoshie Tsukamoto, President and CEO of NTT Com Online, expressed enthusiasm about the collaboration with Infobip, saying, “We are excited to launch NTT CPaaS in collaboration with Infobip. Our platform is built on three layers of exceptional services: reliable SMS and Voice solutions provided by NTT Com Online, world-class technology from Infobip, and our extensive expertise in the Japanese market. We aim to empower businesses to enhance customer experiences through seamless omnichannel communication using NTT CPaaS.”
Transforming Customer Engagement in Japan
Silvio Kuti?, CEO of Infobip, added, “Our collaboration with NTT Com Online is all about delivering transformative CPaaS solutions. We are enabling businesses to provide omnichannel experiences that not only boost customer engagement but also drive innovation. By adapting to the changing communication landscape, we aim to set new benchmarks in technology together.”
Understanding NTT Com Online’s Mission
NTT Com Online operates within the NTT DOCOMO group and focuses on helping clients achieve their business goals through digital transformation. Their mission, "digitalize to realize," underscores their commitment to providing state-of-the-art DX solutions across various domains, including Business Messaging Services, Customer Experience (CX) solutions, and Data & Analytics. With a leading market share, NTT Com Online serves over 3,000 enterprise clients, reflecting its strong position in the market.
About Infobip: Connecting Businesses Globally
Infobip is a prominent global cloud communications platform that assists businesses in building connected experiences throughout the customer journey. By utilizing a single platform, Infobip offers omnichannel engagement, identity management, user authentication, and contact center solutions that simplify the complexities of consumer communications. This comprehensive approach is designed to empower businesses and foster customer loyalty while driving growth.
Frequently Asked Questions
What is the main goal of the partnership between Infobip and NTT Com Online?
The partnership aims to provide a unique omnichannel communication solution tailored for businesses in Japan, enhancing customer engagement through innovative technology.
How does the NTT CPaaS platform benefit businesses?
The NTT CPaaS platform enables businesses to integrate SMS and Voice services seamlessly while providing new channels for communication, facilitating a more holistic customer interaction.
Who are some notable clients of Infobip?
Infobip partners with significant multinational companies such as Microsoft, Apple, Meta, and Adobe, demonstrating its industry credibility and technological capabilities.
What distinguishes NTT Com Online in the market?
NTT Com Online specializes in DX solutions, holding a leading market share while providing diverse solutions, thereby catering effectively to over 3,000 enterprise clients.
What is the significance of AI Hub in this partnership?
AI Hub enhances customer engagement by leveraging generative AI technology, allowing businesses to personalize their communication strategies effectively.
