Infinitus Partners with Outshift to Enhance AI Interoperability
Infinitus Systems has announced an exciting partnership with Outshift by Cisco designed to transform the landscape of healthcare communications. Infinitus, a leader in agentic communications, currently facilitates over 100 million minutes of clinical and administrative conversations. This collaboration aims to enhance healthcare operations by utilizing a robust orchestration layer of secure, distributed AI agents.
Streamlining Healthcare Operations with AI
The challenges faced by healthcare clinicians and staff are immense, involving numerous tasks that can drain their time and resources. Responsibilities such as patient communication, follow-ups, prior authorizations, and insurance verifications can overwhelm even the most efficient teams. With the powerful Infinitus AI agents, these processes can be dramatically simplified and expedited. Tasks that traditionally require 24 to 48 hours to complete can now be done in mere seconds to a couple of hours.
This remarkable improvement in efficiency not only alleviates the workload on healthcare staff but also enhances patient access and outcomes significantly. Infinitus is collaborating closely with Outshift to explore advanced use cases that involve the orchestration of various AI agents across healthcare organizations, aiming to streamline operations and enhance the overall experience for clinicians and patients alike.
Building a Better Future for Healthcare
Papi Menon, the Chief Product Officer at Outshift by Cisco, expressed optimism about the partnership: "Outshift is proud to collaborate with Infinitus and AI-native innovators across the ecosystem. Together we can build an infrastructure that dramatically improves the consumer experience, particularly in a sector as important as healthcare, to eliminate the administrative burden for clinicians and streamline complex workflows that undermine quality and increase the cost of care."
This collaboration is particularly vital for ensuring interoperability and trust among AI agents integrated into healthcare workflows. Infinitus has designed its AI agents to adhere to open protocols such as Model Context Protocol (MCP) and Agent-to-Agent (A2A). This facilitates seamless integration and guarantees security across various orchestration environments, fostering a more efficient workflow in healthcare settings.
Contributions to AGNTCY
In line with its commitment to advancing interoperability, Infinitus has made significant contributions to AGNTCY, an open-source framework steered under the Linux Foundation. AGNTCY aims to set shared standards and promote agent discoverability while building trust among AI agents. Such collaboration is crucial for enabling secure and coordinated multi-agent workflows in critical environments like healthcare.
By publishing its implementation of the Model Context Protocol to the Agent Directory, Infinitus ensures that its healthcare-centric AI agents can integrate with other agents seamlessly, which is essential for the complex needs of the healthcare sector.
Innovations in Agentic AI
According to Ankit Jain, the CEO and co-founder of Infinitus, "Agentic AI is simplifying work and unlocking new possibilities in healthcare. We share Outshift by Cisco's vision for an internet of AI agents – one that delivers secure, compliant, and trusted support to patients, clinicians, and staff. With this partnership, we can help accelerate that future and lay foundational standards for open, interoperable, and responsible AI infrastructure."
Infinitus' recent advancements complement its earlier expansion of partnerships with leading organizations like Salesforce and IBM. These collaborations aim to enable Infinitus AI agents to automate a wide range of tasks, enhancing efficiency for healthcare practitioners and improving patient experiences across various platforms.
Recognition in the Healthcare Sector
Infinitus has also gained recognition for its innovative approach, recently earning a spot on Fast Company’s list of the World's Most Innovative Companies of 2025. This acknowledgment highlights the company’s crucial role in shaping the future of healthcare innovation while they continue to act as a trusted solutions partner for a significant portion of Fortune 50 healthcare companies.
With its mission to simplify healthcare communications and improve experiences for patients, clinicians, and staff alike, Infinitus is paving the way for a more efficient and trustworthy healthcare system. Their innovative solutions, combined with strategic partnerships, are set to revolutionize patient care and operational efficiency across the industry.
Frequently Asked Questions
What is the main goal of the partnership between Infinitus and Outshift?
The partnership aims to enhance healthcare operations by streamlining communications through AI technology, improving patient outcomes and clinician workflows.
How do Infinitus AI agents improve efficiency in healthcare?
Infinitus AI agents automate and expedite time-consuming tasks such as patient follow-ups and insurance verifications, allowing these processes to be completed much faster.
What is AGNTCY and how does it relate to this collaboration?
AGNTCY is an open-source framework that promotes interoperability among AI agents. Infinitus contributes to AGNTCY to ensure secure and efficient multi-agent workflows in healthcare.
What recent recognitions has Infinitus achieved?
Infinitus was named in Fast Company's World's Most Innovative Companies of 2025 list, showcasing its impact in advancing healthcare technology.
Why is interoperability important in healthcare AI solutions?
Interoperability ensures that different AI systems can work together seamlessly, enhancing the efficiency and quality of care delivered in healthcare settings.
