InfiniteWatch Emerges with $4 Million Pre-Seed Funding
Platform helps companies monitor and deploy AI agents across web and voice interactions
InfiniteWatch, an AI-native platform designed for customer interaction intelligence, has officially stepped out from stealth mode, announcing a successful $4 million pre-seed funding round led by Base10 Partners. This financial boost also includes investments from notable firms such as Sequoia Capital and A16Z scouts, alongside contributions from Kibo Ventures, Kfund, LifeX, and the invaluable insights of four unicorn founders.
Transforming Customer Insights into Action
Founded by the core leadership team of a well-known insurance technology venture, InfiniteWatch is bridging the crucial gaps in visibility and implementation that businesses encounter when interacting with AI agents. The platform currently analyzes over two million customer interactions on a monthly basis, offering insights on how companies can enhance their engagement strategies. Their core offerings include the Session Replay Agent and Voice Agent—tools that not only monitor customer interactions but also facilitate the deployment of production AI systems.
Session Replay Agent: A Game Changer for Online Engagement
InfiniteWatch's Session Replay Agent provides automatic analysis of web sessions, helping companies pinpoint specific user experience issues that are hindering conversions. Aitor Gumiel, VP of Product at TheGuarantors, shared, "Within 24 hours of deployment, we had tenfold visibility into critical conversion blockers that were impacting our revenue daily. InfiniteWatch not only identified the problems but also outlined precise solutions. After implementing their recommendations, we noted a significant uplift in our conversion rates within just one week."
Voice Agent: Ensuring Quality at Scale
The Voice Agent component deploys synthetic personas to rigorously test voice AI systems at scale, effectively uncovering quality issues and edge cases before customers might encounter them. In monitor mode, it continuously tracks calls, delivering insights about performance, compliance, and customer satisfaction.
According to Iñaki Berenguer, co-founder and President of InfiniteWatch, "With our observability solution, we can quickly offer to deploy production AI voice agents for our clients—effectively turning insights into living, interactive systems at a fraction of the typical time and expense associated with traditional methodologies."
The Need for Observability in AI Interactions
Pablo Molina, CEO and co-founder of InfiniteWatch, emphasizes the necessity of visibility in AI-powered interactions, stating, "Trillions of AI interactions are on the horizon—agents communicating with customers and with each other. Businesses must not relinquish crucial operations to these agents without ensuring visibility across quality assurance, user experience, revenue leakage, compliance, and customer satisfaction. We’ve developed an observability layer specifically for this evolving landscape. While traditional tools present historical data, we proactively predict potential issues, offering actionable solutions to prevent problems in real time."
Future Innovations and Expansion
InfiniteWatch is committed to advancing its technology throughout the upcoming year, focusing on expanding capabilities with offerings like Messaging Agent, Email Agent, and AI Co-Browsing. Each of these features will integrate seamlessly, sharing insights across the platform. As AI-driven browsing agents from renowned firms gain traction, businesses will need comprehensive understanding of how these agents interact with their websites. InfiniteWatch’s AI models excel at recognizing patterns, anticipating challenges before they affect users, and providing real-time optimization recommendations, whether for human customers or AI agents.
About InfiniteWatch
Founded by former leaders of CoverWallet in late 2025, InfiniteWatch is based in both New York and Madrid. The company focuses on serving enterprise-level clients across various sectors, including financial services, e-commerce, and healthcare, delivering robust solutions that enhance customer interaction.
About Base10 Partners
Base10 Partners, co-founded by Adeyemi Ajao and TJ Nahigian, is a venture capital firm located in San Francisco that invests in vision-driven entrepreneurs focused on automating vital sectors of the economy. Through their Advancement Initiative, Base10 channels 50% of profits into underfunded educational institutions to bolster financial aid and critical programs. Their impressive portfolio features companies such as Notion, Figma, Nubank, Stripe, and many others.
Frequently Asked Questions
What is InfiniteWatch's primary service?
InfiniteWatch provides AI-native customer interaction intelligence, focusing on monitoring and deploying AI agents across various communication channels.
How does the Session Replay Agent improve conversion rates?
The Session Replay Agent analyzes user sessions to identify UX issues hindering conversions, giving businesses specific solutions to resolve these problems effectively.
What key features does the Voice Agent provide?
The Voice Agent tests voice AI systems at scale, monitoring calls to extract insights on performance, quality, and customer satisfaction.
Who are the key investors of InfiniteWatch?
Investors in InfiniteWatch include Base10 Partners, Sequoia, A16Z scouts, Kibo Ventures, and LifeX, among others.
What are InfiniteWatch’s future plans?
InfiniteWatch aims to expand its offerings with new features like Messaging Agent, Email Agent, and AI Co-Browsing to enhance real-time customer interaction insights.
