Important Notification of Data Security Incident
Set Forth, Inc. (NASDAQ: Forth) alongside Centrex Software, Inc. have recently taken proactive measures to inform individuals regarding a data security incident that potentially compromised consumer personal information. Both companies offer cloud-based customer relationship management (CRM) solutions, enhancing businesses' ability to manage and share consumer data. Fortunately, there is no evidence suggesting that personal information has been exploited for fraudulent activities or identity theft.
Investigation and Initial Discovery of Suspicious Activity
On discovering suspicious behavior attributed to an unauthorized user within their systems, Forth and Centrex acted immediately on this alarming issue. Following the initial detection, they promptly enacted their incident response protocols, which included launching an in-depth investigation and enlisting the help of independent computer forensic specialists to delve deeper into the security breach. By July, the investigation revealed that the unauthorized user had accessed sensitive documents that raised concerns about the safety of various consumer data elements.
Data Elements Compromised
The documents reviewed after the intrusion indicated that a variety of personal data may have been exposed, including names, Social Security numbers, date of birth, and residential addresses. Understanding the gravity of the situation, the companies have taken significant steps to mitigate further risks and ensure the security of their customers’ information.
Communication with Affected Individuals
Letters that detail the specifics of the incident, as well as the measures implemented in response, are now being distributed. These communications also extend an offer for credit monitoring and identity restoration services through IDX at no cost. Individuals impacted by this incident are strongly encouraged to vigilantly monitor their credit reports and financial accounts for any anomalies or suspicious activity.
Steps Taken by Forth and Centrex to Enhance Security
In response to this incident, Forth and Centrex have taken substantial steps to fortify their security infrastructure. They have reinforced web application firewalls, conducted thorough third-party penetration testing, and increased the number of full-time staff dedicated to security-specific code reviews. Additionally, they are enhancing existing security controls to ensure a robust defensive posture against future threats.
Support for Individuals Concerned
Individuals seeking clarity on whether they are affected by the incident can reach out to the support line at 1-877-210-5107, available Monday through Friday from 9 am to 9 pm Eastern Time. Both Forth and Centrex are committed to protecting the privacy and security of their customers' information. They deeply regret the worry or inconvenience this matter may cause to anyone.
Frequently Asked Questions
What is the nature of the data security incident?
The incident involves unauthorized access to consumer personal information potentially compromising various sensitive data elements.
What companies were involved in this incident?
The companies involved in the incident are Set Forth, Inc. and Centrex Software, Inc.
What steps are being taken for affected individuals?
Letters are being sent that include information about the incident and offering credit monitoring and identity restoration services.
How can individuals verify if they were affected?
Individuals can contact the support line provided by Forth and Centrex for inquiries about their status regarding the incident.
What measures have been taken to prevent future incidents?
The companies have enhanced security controls and increased staffing focused on maintaining a higher standard of data protection.
