IFS Recognized as a Customers' Choice in 2025 Gartner Insights
The latest recognition underscores IFS's position as a leader in several critical areas: Cloud ERP, Enterprise Asset Management, and Field Service Management.
In a significant achievement, IFS has been named a Customers' Choice in the 2025 Gartner Peer Insights Voice of the Customer report for Cloud ERP tailored for product-centric enterprises. This recognition marks IFS as the sole company to receive this esteemed distinction, highlighting the impressive levels of satisfaction and ongoing commitment of IFS clients.
Understanding the Customers' Choice Recognition
The Gartner Voice of the Customer report is a compilation of verified reviews from users submitted over the last 18 months. The Customers' Choice designation is awarded to vendors that not only meet but surpass the market average across essential metrics for evaluation. Client reviews reflect the positive experiences IFS Cloud ERP users have had, emphasizing its adaptability and the robust customer support offered by the company.
Customer Feedback Highlights
- Head Business Support – Services: "IFS is a user-friendly system that competes with other ERP systems at much higher price points. It is easily configurable and well supported by IFS."
- IT Manager – Manufacturing: "IFS offers a robust and flexible ERP solution with strong capabilities across asset management, manufacturing, and service industries."
- Global Applications & Process Excellence Manager – Manufacturing: "It's easy to use and can be configured to support our most value-adding business processes."
- Production Systems Executive – Manufacturing: "Ease of use and detailed control have allowed us to implement with no modifications required."
- Business Analyst – Construction: "IFS Cloud provides an intuitive and modern user interface that operates seamlessly across varied devices."
IFS Cloud: Driving Innovation Across Industries
IFS's versatile Cloud ERP features are specifically designed to assist organizations operating within asset-intensive sectors as they navigate complexity, foster innovation, and enhance the Moment of Service™ delivered to clients. The integration of IFS.ai, their embedded Industrial AI, connects personnel, processes, and assets throughout the entire value chain, facilitating quicker decision-making and boosting productivity.
Ongoing Commitment to Excellence
This latest recognition follows IFS’s achievement of being recognized in the Gartner Market Share: Enterprise Software, Worldwide report for the fourth year in a row. This accolade reinforces IFS’s unwavering dedication to delivering exceptional service and advancing customer success, particularly as it leads in the evolving realm of Industrial AI.
Christian Pederson, Chief Product Officer at IFS, expressed, "Being named a Customers' Choice in Cloud ERP clearly reflects our prioritization of customer needs and our pioneering approach in Industrial AI. Our goal is to provide organizations with intelligent, tailored solutions that empower them to adapt, grow, and remain competitive. With IFS Cloud, we aim to unlock true value and make our clients future-ready."
Frequently Asked Questions
1. What is the significance of IFS being recognized as a Customers' Choice?
This recognition indicates high customer satisfaction, showcasing IFS's effectiveness in meeting client needs across critical ERP functionalities.
2. How does Gartner determine the Customers' Choice awards?
The awards are based on validated customer reviews that exceed the industry average in key evaluation metrics over an 18-month period.
3. What industries benefit most from IFS Cloud ERP?
IFS Cloud ERP is particularly advantageous for organizations operating in asset-focused industries such as manufacturing and service management.
4. How does IFS Cloud AI contribute to operational efficiency?
IFS.ai enhances value chain integration, leading to faster decision-making and improved productivity through embedded Industrial AI features.
5. Can you explain IFS's approach to customer-centricity?
IFS emphasizes understanding and addressing customer needs, consistently pushing boundaries to offer cutting-edge solutions that ensure industry readiness.
