Innovative AI Solutions from ibex at Customer Contact Week
LAS VEGAS — ibex (NASDAQ: IBEX), a prominent name in business process outsourcing (BPO) and AI-driven customer engagement technology, is set to present its cutting-edge AI-powered customer experience (CX) solutions. The event, taking place at Customer Contact Week, is renowned for gathering key players in the customer care and contact center sectors.
Engagement with CX Leaders
Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, expressed enthusiasm about the opportunity to connect with CX leaders. "We are thrilled to showcase our groundbreaking AI technology and the best practices that come with more than two decades of CX expertise,” she noted. The ibex Wave iX solutions are designed to refine every customer interaction, ensuring a seamless journey that enhances service delivery and maximizes customer impact.
Featured Demonstrations
Visitors can engage with the ibex team at booth #151 in the Main Hall, where live demonstrations will take place. Notable offerings include:
- ibex Wave iX AI Virtual Agent: This tool facilitates seamless and scalable automated interactions between customers and brands.
- Wave iX Translate: This innovative solution allows for real-time customer interactions in over 150 languages, catering to a diverse clientele.
Fireside Chat: Exploring Real-World AI Applications
On June 11, ibex will hold a Fireside Chat titled “Is Your AI Ready For Real World Customers?” The discussion will feature industry experts including Allessa Coffey, Vice President at Leslie's Pools, and Eric Guarro, Senior VP of Digital Transformation at ibex. They will provide insights into critical aspects of AI integration in customer experience, such as:
- The Importance of Choosing a Trusted AI Partner
- Customizing AI Solutions for Unique Needs
- Identifying Top AI Tools for Maximum Customer Engagement
Acknowledging Excellence in CX
Also on June 11, ibex will celebrate the achievements of outstanding CX innovators at the invite-only 2025 CX Leadership Awards dinner reception at Ceasar’s Palace. This prestigious event honors businesses and individuals who have excelled in customer engagement through innovative use of technology and exemplary service. Casteel emphasized the intent to honor those setting new benchmarks in customer experience and technology integration.
About ibex
ibex has established itself as a leader in the BPO sector, offering solutions that encompass customer engagement, smart digital marketing, and advanced technology for online customer acquisition. Operating globally with around 30 delivery centers, ibex leverages its technology to enhance customer experiences for major brands across various industries such as retail and e-commerce.
With a dedicated team of over 31,000 representatives, ibex employs the AI-driven ibex Wave iX solutions suite to manage nearly 175 million customer interactions annually, contributing to over $2.2 billion in lifetime customer revenue each year. This commitment to innovation drives a unique customer experience in an ever-evolving market.
Stay Updated with ibex
For more information about ibex and its state-of-the-art solutions, visit their website or engage with them on social media platforms. Their modern approach to customer experience is a testament to their leadership in the field.
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
Frequently Asked Questions
What is the significance of the CCW event for ibex?
The CCW event is crucial as it allows ibex to showcase its innovative AI solutions and connect with key industry leaders in customer care.
What are the main features of ibex's Wave iX solutions?
The Wave iX solutions focus on enhancing customer interactions through advanced AI technology, ensuring a smooth customer journey.
Who are some key speakers at the ibex Fireside Chat?
Speakers include Allessa Coffey from Leslie's Pools and Eric Guarro from ibex, discussing AI best practices.
What industries does ibex serve?
ibex serves various industries, including retail, e-commerce, healthcare, and fintech, among others.
How can I learn more about ibex's offerings?
You can visit the ibex website or connect with them on LinkedIn to stay updated on their services and solutions.
