Transforming Patient Scheduling in Healthcare
Relatient has been making significant strides in the realm of patient scheduling and engagement. Recent data analyses indicate that healthcare organizations linked with private equity are enjoying an impressive growth of 11% in appointment availability during their first year of utilizing Relatient's intelligent patient access solutions. This advancement is transforming the landscape of patient management and operational efficiency.
The Need for Enhanced Patient Access Solutions
Many healthcare organizations, particularly Management Services Organizations (MSOs), are undergoing rapid expansion. It's projected that these organizations can open five to ten new locations quarterly. However, keeping pace with this growth is challenging, especially when faced with outdated systems that rely on manual processes, such as paper-based scheduling.
MSOs often confront difficulties in achieving operational efficiencies amidst the intricate dynamics of patient scheduling and engagement. Without a unified approach to managing patient access across multiple sites, maintaining consistency can be a tall order.
Benefits of Relatient’s Intelligent Solutions
Relatient's innovative platform allows healthcare providers to harness the advantages of digital transformation while maintaining the personal connections essential to patient care. CEO Jeff Gartland explains, “PE-affiliated organizations provide patients with the comfort of seeing their local doctors, combined with the conveniences of modern technology such as online booking and instant messaging.”
By employing Relatient’s solutions, healthcare organizations are not only standardizing patient access and appointment management but are also customizing experiences to better suit the needs of individual locations, fostering growth without compromising the quality of care.
Significant Improvements in Patient Access
Relatient's strategies have been pivotal in enhancing patient access for MSOs. Here are some of the key achievements observed among Relatient's clients:
- 65% of appointments made via patient self-scheduling are new patients, confirming the effectiveness of their solutions in attracting new clientele.
- A 14% reduction in no-shows for appointments that were booked digitally, indicating improved adherence to scheduled visits.
- A dramatic 49% decrease in scheduling errors occurred when compared to traditional methods using Electronic Health Records (EHRs).
- Over 5 million communications were sent to patients in early 2024, reminding them about managing their appointments effectively.
Solving Challenges Across Diverse Needs
Managing the diverse requirements of various stakeholders is a common challenge for private equity-affiliated health organizations. Judy Eustace, SVP of Strategy and Growth from United Musculoskeletal Partners, remarks, “Relatient has enabled us to refine our scheduling processes and access offerings while ensuring our providers and administrators have straightforward tools immersed in their workflows.”
This scalable platform harmonizes with the overarching vision of enhancing access to high-quality healthcare within different operational landscapes.
Looking Ahead: An Exciting Future for Relatient
Relatient is on a promising trajectory to book close to 1.5 million patient appointments and manage over 10.5 million patient interactions via various communication channels in 2024. These numbers not only reflect Relatient's workforce and technology commitment but also emphasize the increasing need for effective patient engagement solutions.
About Relatient, Inc.
Relatient, Inc. stands out as a premier provider of intelligent patient scheduling and engagement technology. Leveraging a data-driven approach, Relatient enhances access to care while engaging with over 50 million unique patients annually on behalf of various healthcare providers and systems across the nation. Their technology streamlines operational processes, boosts appointment rates, minimizes no-shows, expedites payment processes, and elevates overall patient satisfaction, aligning with important health initiatives.
Frequently Asked Questions
What services does Relatient provide?
Relatient offers intelligent patient scheduling, engagement technology, and solutions that improve operational efficiency for healthcare organizations.
How does Relatient improve patient appointment availability?
The platform uses advanced scheduling capabilities which streamline appointment management, leading to an increase in new patient bookings and reduced scheduling errors.
What is the impact of Relatient on MSOs?
Relatient assists MSOs in managing their scheduling more efficiently, leading to significant operational improvements and enhanced patient access.
How many patient communications did Relatient facilitate?
In the first half of 2024, Relatient sent over 5 million communications to remind patients about their appointments.
What growth rate are private equity-affiliated clients experiencing with Relatient?
Clients using Relatient's solutions have seen an average growth of 11% in appointment availability within their first year of implementation.
