New Jersey American Water's Winter Preparations
As winter approaches and storms loom, New Jersey American Water remains on high alert to ensure the safety and reliability of water services for its customers. The utility is prepared for the winter season with comprehensive safety measures in place to continue providing quality service even in challenging conditions.
Commitment to Customer Safety
New Jersey American Water is dedicated to maintaining safe and reliable water service, as stated by Benjamin Morris, the vice president of operations. The team's expertise in emergency preparedness is crucial when extreme weather conditions could disrupt regular service.
Readiness Efforts
To anticipate the potential impacts of winter storms on its infrastructure, the utility has undertaken various readiness measures. These include testing and fueling generators and vehicles, preparing wastewater treatment facilities to manage increased flow, and confirming that staff is ready to respond swiftly to potential emergencies.
Preparation Recommendations for Customers
New Jersey American Water encourages customers to take proactive steps to safeguard their homes and water supply during winter storms. Here are some important actions to follow before, during, and after a snowstorm:
Before the Storm Arrives
- Update emergency contact details within your MyWater account to receive communication about any service changes.
- Identify your main water shut-off valve to minimize damage in case of a frozen or ruptured pipe.
- Insulate exposed pipes and water meters to prevent freezing. Keeping the lid tight on outdoor meters also helps.
- Create an emergency kit that includes necessities like non-perishable food and water, ready for any service interruptions.
During the Snowstorm
- Remain indoors during severe weather to avoid hazardous conditions.
- Allow a trickle of water to run through vulnerable pipes overnight to reduce the risk of freezing.
- Open cabinets to allow warmer air to envelop exposed pipes, further protecting them against freezing.
Handling Frozen Pipes
- If you suspect your pipes have frozen, shut off the main water supply before attempting to thaw them.
- Use a hairdryer or space heater to apply gentle heat to the pipe, while being cautious not to leave heat sources unattended.
- Never use open flames within your home to thaw pipes.
- Check for leaks after the pipes have thawed to prevent future issues.
After the Storm
- Clear snow from hydrants and create accessible paths to ensure emergency response readiness.
- Remove snow from driveways promptly to prevent ice formation.
- In freezing temperatures, consider alternatives to road salt, such as sand, to maintain safe surfaces.
Emergency Reporting and Updates
New Jersey American Water advises that sudden temperature drops can cause stress on aging infrastructure, leading to potential leaks. Customers can report water service issues and find more details about emergency situations online. The company also encourages customers to stay informed by checking their alert pages for updates regarding disruptions in service.
About New Jersey American Water
New Jersey American Water, a subsidiary of American Water (NYSE: AWK), proudly serves nearly 2.9 million residents. Their mission is to provide safe, clean, and efficient water services, ensuring the well-being of communities throughout the state. For further information, customers are encouraged to explore their website or engage with them on social media platforms, including LinkedIn and Facebook.
Frequently Asked Questions
What should I do before a winter storm?
Before a storm, ensure your emergency contact information is updated and protect your pipes with insulation.
How can I prevent my pipes from freezing during a storm?
Allow a trickle of water to flow and open cabinet doors to let warm air reach vulnerable pipes.
What steps should I take if my pipes freeze?
Shut off the water immediately and then gently apply heat to thaw the pipes. Check for leaks once thawing is complete.
How can I report a water service issue?
Any water service issues can be reported online through the company's emergency reporting section.
Where can I find more safety tips?
For additional safety tips, it is helpful to check New Jersey American Water's website and social media channels.
