Horatio Celebrates Innovation at Its Annual Client Summit
Horatio, an innovative leader in the outsourcing industry, successfully hosted its third annual Client Summit, which brought together prominent figures from various sectors to discuss advances in customer experience (CX) services. The summit attracted over 140 participants, including clients and industry leaders from fields such as retail, fintech, and healthcare. This year's focus was on economic development in the Latin American market and the importance of a workforce that values flexibility and employee-centric practices.
Significant Takeaways from the Summit
The three-day summit was packed with insightful discussions. Attendees benefited from seven keynote presentations and ten breakout sessions, all highlighting Horatio's commitment to operational excellence. Notable sponsors included Order Editing, Order Protection, Hark, Gorgias, Siena AI, Dixa, and Kodif, reflecting the strong partnerships Horatio has built within the customer service sector. These collaborations underline the importance of innovation and technological advancement in improving service delivery.
Strategic Growth and Bilingual Talent Pool
Located in a region strategically positioned near the U.S., Horatio is capitalizing on the Dominican Republic's talent pool, which is rich in bilingual capabilities. This not only facilitates effective communication with U.S.-based clients but also cements the region as a critical player in the global BPO landscape. In its drive for expansion, Horatio opened new offices in both the Dominican Republic and Colombia in 2024, merging cutting-edge technology with personalized support tailored for sectors like SaaS, EdTech, and banking.
Focus on Employee Well-Being
One of the core themes of the summit was Horatio's employee-centric approach. Leader Jose Herrera, CEO and Co-Founder, expressed pride in the culture at Horatio, stating, "Latin America is not just an outsourcing destination—it is a thriving hub of talent, innovation, and economic growth." This perspective is reflected in the impressive 97% employee satisfaction rate that Horatio has achieved, surpassing the average in the industry.
Pioneering Employee Support Initiatives
During the summit, Horatio showcased its state-of-the-art facilities designed to promote employee well-being. These amenities include bilingual daycare services, catered meals, and fitness centers, all aimed at creating a productive and comfortable work environment. Highlighting the success of this initiative, COO and Co-Founder Alex Ross stated, “The discussions at the summit emphasize our goal of blending technology with a human-first approach, ensuring we prioritize both client satisfaction and employee engagement.”
Acknowledgment of Industry Leadership
In recognition of its focus on employee satisfaction and operational success, Horatio recently ranked #1 in its sector and #3 in the Dominican Republic on Mercado Media Network's Best Places to Work. This accolade highlights achievements in areas like gender equality and job creation, with Horatio becoming known for adding 292 new jobs in just the past year.
About Horatio
Horatio stands out as a trusted partner for businesses seeking to optimize customer service and streamline operations. Positioned at the forefront of innovation, the company has received numerous accolades, including being ranked #18 among the Fastest-Growing Private Companies in the Northeast Region by Inc. Magazine in 2024. With its headquarters located in various cities including New York and Bogotá, Horatio remains dedicated to fostering employee well-being and ensuring regional development.
Media Inquiries
For media inquiries, please contact Catherine Cuello-Fuente for more information about Horatio and its initiatives.
Frequently Asked Questions
What topics were addressed at the Horatio Client Summit?
The summit focused on customer experience innovations, operational excellence, and employee well-being aligned with economic development in Latin America.
Why is Horatio's work culture considered employee-centric?
Horatio emphasizes employee satisfaction through various initiatives, including amenities like daycare services and wellness programs.
What achievements has Horatio recently accomplished?
Horatio was ranked #1 in its sector for workplace quality and added over 290 new positions in its workforce.
Where does Horatio operate?
Horatio has offices in major locations including New York, Santo Domingo, and Bogotá, maximizing its outreach and service capabilities.
How does Horatio support client businesses?
Horatio leverages technology and skilled personnel to enhance customer service operations for various sectors, including fintech and healthcare.
