Horatio Expands Presence in Latin America with New Office
Horatio, a groundbreaking outsourcing company, is transforming the way businesses operate through advanced customer experience (CX) services. The company recently revealed its newly expanded office at Metro Plaza, which can now support an additional 600 team members, increasing its total workforce to nearly 3,000 employees. This development underscores Horatio's dedication to establish Latin America as a pivotal center for customer service and various outsourcing solutions.
Commitment to Customer Experience
Recent studies demonstrate that enhancing customer experience is directly linked to revenue growth in a multitude of industries. Horatio’s innovative approach to CX, combining state-of-the-art technology with dedicated agent support, prepares the company to significantly enhance sectors such as SaaS, EdTech, and financial services. This unique strategy positions Horatio as a frontrunner in delivering tailored CX solutions.
Creating Local Opportunities
According to Alex Ross, Horatio Co-Founder and COO, the company’s decision to hire locally not only generates jobs but also ensures that the team aligns closely with customer needs. This fosters a sense of ownership and pride among employees, ultimately leading to better service delivery.
Innovative Office Environment
The newly designed office features five client wings crafted to promote a flexible and open workspace. Among its amenities are a modern training center, bilingual daycare options, a gym, a yoga room, and an outdoor terrace aimed at nurturing mental well-being. The design philosophy behind the Metro Plaza office is to transform the traditional call center atmosphere into calm, inspiring environments that encourage creativity and support individuals with varying sensory needs.
Founding and Expansion
Founded in 2018 by Columbia Business School alumni—CEO Jose Herrera, COO Alex Ross, and CFO Jared Karson—Horatio has consistently expanded its operations in Latin America. The company has plans underway for a new office in Bogota, Colombia, displaying its commitment to growth in the region.
Future Endeavors and Innovations
Horatio’s mission extends beyond conventional outsourcing; it aims to redefine how businesses perceive customer support. Focused on leveraging their outsourced services as a key revenue driver through personalized customer engagement, Horatio brings a fresh perspective to business processes. This ongoing evolution illustrates the firm’s potential to make a lasting impact across various sectors.
Company Recognition
Horatio’s efforts have not gone unnoticed in the industry. Featured in business publications, the company was recently ranked #354 on the 2024's Inc 5000 list, marking its status as one of the fastest-growing enterprises globally. Recognized for both its innovative approach and commitment to customer satisfaction, Horatio is becoming a sought-after partner for startups and established companies alike.
About Horatio
Horatio stands as a trusted partner for leading enterprises worldwide. By offering on-brand customer support teams, the company enables its clients to capitalize on outsourcing services that contribute to sustainable revenue growth. Headquartered in New York City, with offshore offices in Colombia and the Dominican Republic, Horatio continues its trajectory of growth. For more information about their services, visit hirehoratio.com.
Frequently Asked Questions
What services does Horatio offer?
Horatio provides customer experience services, outsourcing solutions, content moderation, and trust and safety support to various industries.
How many employees does Horatio have?
Horatio now employs nearly 3,000 individuals across its offices.
Where is Horatio located?
Horatio is headquartered in New York City with additional offices in Bogota, Colombia, and Santo Domingo, Dominican Republic.
What is unique about Horatio's office design?
The office at Metro Plaza features an open environment designed to enhance creativity, calmness, and well-being for employees.
How does hiring locally benefit Horatio?
Hiring locally allows Horatio to create jobs that resonate with customer needs, driving a sense of ownership among employees.
