A Historic Recognition for Carmen Tapio
In an uplifting celebration, the Mayor of Omaha, John Ewing, presented Carmen Tapio, the visionary founder and CEO of North End Teleservices, with a Proclamation and the Key to the City. This significant recognition highlighted her enduring contribution to the local economy and demonstrated the impact of her leadership over the years.
Transforming Economies Since 2015
North End Teleservices, since its founding in 2015, has grown from a startup to Nebraska's largest African American-owned business. Under Tapio's guidance, the company has made substantial economic contributions, amounting to over $600 million. The company has also achieved impressive accolades, being named multiple times on the Inc. 5000 list of Fastest-Growing Private Companies and recognized as a 2025 Real Leaders Top Impact Company.
A Blueprint for Success
By establishing her business in an economically underserved zone, Tapio has created a successful model for revitalizing communities. The recognition of North End as a top small business by the U.S. Chamber of Commerce reflects their innovative approach to economic growth while addressing community needs.
Community-Centric Leadership
Tapio's leadership is not solely focused on profitability but emphasizes community impact. Mayor Ewing praised her approach, stating, "Carmen Tapio's tenure has proven that when a leader possesses a heart for community, their business becomes a vehicle for collective victory." This philosophy has influenced local families and created an inclusive environment for economic progress.
Commitment to Workforce Development
Her dedication to workforce development is evident in her recent effort to award $60,000 in scholarships to twelve undergraduate students. This investment underscores her commitment to nurturing the talents of the next generation and ensuring a diverse and capable workforce in the Silicon Prairie.
Forever North Real Estate: A New Venture
Aside from her accomplishments with North End Teleservices, Tapio is also pioneering a new project called Forever North Real Estate. This initiative represents the largest private investment in North Omaha, encouraging the development of an area designed for work, leisure, and residential living. It showcases her vision of creating vibrant communities.
A Vision of Possibility
In her own words, Tapio states, "I believe in the human spirit and that anything is possible." This heartfelt belief fuels her mission to unlock potential within the community. Her receipt of the key to the city signifies not just personal achievement but a broader indication of the changes that can occur when opportunities are extended to others.
About North End Teleservices
North End Teleservices LLC proudly serves as an omnichannel global provider of outsourced contact center solutions for both governmental and commercial sectors. The company prioritizes creating job opportunities and transforming lives. Acknowledged as one of America’s Top 100 Small Businesses by the U.S. Chamber of Commerce in 2024, North End is a certified woman-owned and minority-owned business, recognized for its role in elevating client brands and services. Collaborating with a wide array of institutions, from small startups to large government projects, North End tailors contact center operations to meet diverse client needs effectively.
Frequently Asked Questions
What honor did Carmen Tapio receive from the Omaha Mayor?
Carmen Tapio was presented with a Proclamation and the Key to the City of Omaha for her economic contributions.
When was North End Teleservices founded?
North End Teleservices was founded in 2015 and has since grown significantly.
What economic impact has North End Teleservices achieved?
The company has contributed over $600 million to the regional economy.
What is Tapio’s approach to leadership?
Tapio focuses on community impact and workforce development, emphasizing a heart for community.
What new initiative is Carmen Tapio pursuing?
Tapio's latest venture is Forever North Real Estate, aimed at revitalizing North Omaha.
