HKT and LeapXpert Join Forces for Enhanced Digital Communication

HKT and LeapXpert Collaborate on Innovative Digital Solutions

In a significant move to enhance digital communication for businesses, HKT and LeapXpert have recently announced a collaboration aimed at providing secure and compliant communication solutions, particularly for financial institutions. This partnership aims to simplify and secure the way companies interact with clients, adding value to the customer experience.

Understanding the Joint Offering

At the core of this partnership is the integration of both companies' strengths. HKT utilizes its robust mobile and fixed network infrastructure, while LeapXpert brings its expertise in communication compliance solutions. Together, they empower businesses to communicate with their clients seamlessly through various preferred channels, such as popular messaging applications like WhatsApp and WeChat, ensuring compliance with regulatory requirements.

Focus on Regulatory Compliance

With increasing regulatory scrutiny across industries, the need for businesses to maintain proper records of communication is paramount. LeapXpert's Digital Communications Governance and Archiving (DCGA) solutions provide the necessary framework to ensure that communications are compliant with stringent regulations. This system also includes robust archiving capabilities to protect sensitive data, thus shielding the platform from potential threats like malware.

Boosting Customer Interactions

Through this collaboration, The Bank of East Asia (BEA) has become the first institution to deploy the LeapXpert Communications Platform, supported by HKT's advanced connectivity. This dedicated messaging solution allows BEA employees to communicate with clients through their preferred messaging apps, ensuring a personalized experience while maintaining compliance.

Insights from Industry Leaders

Steve Ng, Managing Director of Commercial Group at HKT, expressed optimism regarding the partnership. He emphasized the need for businesses to prioritize security and compliance amidst evolving regulations, stating, "It's crucial for businesses to safeguard the integrity of their communications while promoting customer convenience. Our collaboration with LeapXpert demonstrates our commitment to providing effective solutions for enterprise communication needs."

Stephen Leung, the General Manager at BEA, highlighted the benefits of utilizing LeapXpert's communication solution via HKT's infrastructure. He noted, "We are thrilled to adopt LeapXpert's solution, as it centralizes communication and enhances our ability to interact with customers securely and efficiently. This collaboration supports our goal of being a trusted banking partner."

The Advantage of Digital Communication

Avi Pardo, Co-founder of LeapXpert, also shared his thoughts on this collaboration. He noted that integrating HKT’s services with LeapXpert's communication solutions creates a competitive edge for enterprises. This collaboration enables them to meet modern communication needs while ensuring compliance.

About HKT

HKT has a rich legacy of over 150 years in technology, media, and telecommunications in Hong Kong. As a leader in 5G services, HKT connects businesses and individuals across the globe. Their end-to-end enterprise solutions position them as the digital transformation partner of choice, while their comprehensive offerings enhance the daily lives of various stakeholders. HKT is committed to fostering smart city developments and contributing to the local digital economy, solidifying its position in the global market.

About LeapXpert

LeapXpert is at the forefront of responsible business communication, providing governed communication solutions that assure enterprises of compliance and security. Their platform enables effective communication between enterprise employees and clients across various messaging channels, backed by intelligent communication tools to enhance productivity. With a global reach, LeapXpert serves hundreds of thousands of users in over 45 countries.

Frequently Asked Questions

What is the goal of the HKT and LeapXpert collaboration?

The collaboration aims to provide secure and compliant digital communication solutions for businesses, ensuring they can interact with clients effectively and safely.

Which messaging platforms are supported in this collaboration?

The collaboration supports popular messaging platforms like WhatsApp and WeChat, allowing businesses to communicate through channels preferred by their clients.

How does LeapXpert ensure compliance in communications?

LeapXpert utilizes its Digital Communications Governance and Archiving (DCGA) solutions, which maintain strict regulatory compliance while facilitating secure communication.

What benefits does HKT offer as a technology provider?

HKT provides robust connectivity and infrastructure, enhancing the quality and security of enterprise communications along with comprehensive digital solutions.

Who benefits from the new messaging solutions?

Primarily financial institutions and businesses that need to comply with communication regulations while enhancing customer interactions benefit from these solutions.

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