Hexaware Technologies Honored with Prestigious CX Awards
Hexaware Technologies has been recognized for its exemplary customer experience, achieving the 2024 ISG Star of Excellence™ Universal (Global) Region and CX Star Performer awards. These distinctions are highly esteemed in the technology and business services sector, celebrating those who excel in customer service as determined by direct feedback from enterprise clients.
A Closer Look at the Award Criteria
The ISG Star of Excellence™ awards assess organizations based on six crucial aspects of customer experience: Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Cultural Fit; and Business Continuity and Flexibility. Organizations that excel in these areas demonstrate an unwavering commitment to service excellence.
Hexaware's Achievement Among Industry Leaders
Out of over 3,000 service providers evaluated each year, Hexaware distinguished itself with remarkable CX scores. Notably, competitors such as Accenture, EY, Tech Mahindra, and Persistent were also in the running for these awards. However, Hexaware's exceptional performance across various regions, along with meeting the eligibility standards, made it a standout winner in the Universal Region category.
CEO's Remarks on the Recognition
R Srikrishna, CEO & Executive Director of Hexaware Technologies, expressed his gratitude for the awards, stating, "We are deeply honored to receive the ISG Star of Excellence™ 2024 Universal (Global) Region and CX Star Performer awards. Achieving an exceptional CX score of 86.4—far surpassing the Top 60 Benchmark Average of 75.0—reflects our unwavering commitment to placing our customers at the heart of everything we do. These accolades affirm our dedication to delivering transformative, customer-focused solutions that drive meaningful impact for our clients."
Industry Insights from ISG Leaders
Global leaders within the ISG organization also commended Hexaware for its consistent delivery of exceptional value. Jan Erik Aase, Global Head – ISG Provider Lens™ Program, mentioned, "In today's rapidly evolving business landscape, being recognized as a trusted partner goes beyond technological capability—it requires a sustained focus on customer success." This recognition illustrates Hexaware's ability to cultivate strong, trusted partnerships across diverse industries and technologies.
Commitment to Customer Engagement
Heiko Henkes, Head – ISG Star of Excellence™ Program, added insights about Hexaware's continuous success. He stated, "Hexaware's repeated success in the ISG Star of Excellence™ program showcases their operational excellence and their deep commitment to understanding and delivering on their customers' needs. Winning awards in various categories year after year highlights their position as a leader in customer satisfaction. This 2024 win further solidifies their commitment and excellence in customer service."
About Hexaware Technologies
As a global technology and business process services company, Hexaware is dedicated to enabling digital transformation for enterprises worldwide. Hexawarians strive daily to create smiles through exceptional service and innovative technology. With a strong global presence, they partner with businesses to transform, run, and optimize their technology and processes efficiently.
Looking Ahead
Hexaware Technologies Limited is on the path to potentially making an initial public offering of its equity shares, subject to necessary approvals and market conditions. Prospective investors should be aware that investing in equity shares carries inherent risks.
Frequently Asked Questions
What awards has Hexaware Technologies won recently?
Hexaware Technologies has won the 2024 ISG Star of Excellence™ Universal (Global) Region and CX Star Performer awards, recognizing its commitment to customer experience.
What criteria were used to select the award winners?
Winners were evaluated on six critical pillars, including Collaboration and Transparency, Innovation, and Execution, among others.
Who are some of Hexaware's competitors in the industry?
Competitors include major companies like Accenture, EY, Tech Mahindra, and Persistent, all of which were finalists for the awards.
What is the significance of the CX score achieved by Hexaware?
Hexaware achieved a CX score of 86.4, significantly above the benchmark average of 75.0, highlighting its focus on customer-centric solutions.
How does Hexaware support digital transformation?
Hexaware partners with enterprises globally to build, transform, run, and optimize technology and business processes, helping them navigate digital transformation effectively.
