Helia and Informatica Join Forces to Strengthen Data Governance
Helia, a leading lenders mortgage insurer, has partnered with Informatica, a specialist in enterprise AI-driven cloud data management. The goal is straightforward: speed up claims processing and lift the quality of data governance so customers get better, faster outcomes backed by trusted data.
The Role of Lenders Mortgage Insurers
Lenders mortgage insurers like Helia help Australians who haven’t saved the typical 20% deposit that many lenders expect. In a period marked by higher living costs and tighter household budgets, that support matters. As a pioneer in Australia’s lenders mortgage insurance sector, Helia reduces risk for lenders and helps more buyers step into home ownership sooner.
Managing Data in a Complex Landscape
Behind the scenes, Helia manages large volumes of customer data across a mortgage environment that keeps expanding in size and complexity. To keep pace, the business is refreshing its systems and processes. The focus is on improving the customer experience and meeting compliance obligations, while reinforcing protections against the growing threat of cybercrime.
A Flexible Approach to Better Data Management
That refresh depends on an adaptable, scalable data governance framework. Helia is seeking a solution that connects data across many sources and cloud environments, broadening visibility and oversight so information can be trusted and used with confidence.
Selecting Informatica’s Intelligent Data Management Cloud
To meet these needs, Helia has chosen Informatica’s Intelligent Data Management Cloud™ (IDMC) as its AI-powered platform. A key step in that journey is deploying the Cloud Data Governance and Catalog (CDGC) capability, designed to make data AI-ready while strengthening trust, improving data literacy, and protecting privacy across the organization.
Turning Data into Practical, Actionable Insight
With a clearer view of its data, Helia can sharpen its digital capabilities and open up new ways to serve customers. That includes using intelligent chatbots for accurate responses and automating claims processing—changes that can streamline interactions and lift the overall experience.
Helia’s Commitment to Data Integrity and Customer Trust
Michelle Soakell-Ho, a leader in data governance at Helia, emphasizes, “By taking control of our data and implementing AI-powered data governance, we’re laying down a solid foundation to exceed our customers’ expectations and maximize the benefits of AI.”
Soakell-Ho further adds, “It was essential for Helia to reassess our approach to meeting customer needs. Clients entrust us with their information, necessitating an integrated platform that empowers us to harness the full value of our data.”
Integrating Diverse Data for Better Service
According to Alex Newman, the Country Manager for Informatica Australia and New Zealand, “IDMC enables Helia to build a central repository of its data, enhancing its classification processes with AI capabilities that support process automation and policy enforcement related to data management.” He notes that the platform’s cloud-agnostic design helps Helia bring together its varied data landscape efficiently, supporting a more agile approach that gives users reliable data and, in turn, helps improve customer satisfaction.
Future-Proofing Data Governance
“This adaptable cloud solution not only provides a proactive approach to data governance but also elevates Helia’s data capabilities to new heights,” Newman adds. “A comprehensive 360-degree view of high-quality, consistent data, paired with AI-driven insights, ensures that Helia remains competitive and forward-looking in a fast-paced industry.”
About Helia and Informatica
Informatica is a leader in enterprise AI-powered cloud data management, helping organizations unlock the value of their most important data. With the Informatica Intelligent Data Management Cloud™, it delivers an end-to-end platform for managing and integrating data across cloud and hybrid environments, enabling businesses to modernize the way they operate. Informatica supports customers across more than 100 countries, including a large portion of the Fortune 100, and continues to advance data-led transformation.
Taken together, Helia’s focus on data integrity and Informatica’s platform create a clear path: stronger governance, safer systems, and more confident decisions—so customers feel the difference where it counts.
Frequently Asked Questions
1. What’s the aim of Helia’s partnership with Informatica?
The partnership is focused on faster claims processing and stronger data governance, so Helia can deliver a better, more reliable experience for customers.
2. How does Helia support home buyers in Australia?
Helia helps buyers who don’t have a 20% deposit by reducing risk for lenders, which can make home ownership more achievable in the current economic climate.
3. Which platform did Helia choose for data management?
Helia selected Informatica’s Intelligent Data Management Cloud™ (IDMC) as its AI-powered data management platform, including the Cloud Data Governance and Catalog (CDGC) capability.
4. What advantages does IDMC provide to Helia?
IDMC offers scalable, cloud-agnostic data governance, broader visibility across data sources, and AI-ready data that supports trust, literacy, and privacy.
5. How will this collaboration influence Helia’s operations?
By unifying and governing data more effectively, Helia can automate processes like claims handling and improve customer engagement, boosting efficiency and service quality.
