HealthEquity's Innovative AI Claims Process Earns Top Honors

HealthEquity Triumphs with AI-Powered Claims Technology

HealthEquity, Inc. (NASDAQ: HQY), the leading administrator of Health Savings Accounts (HSAs) in the nation, is making waves recently by winning a prestigious award for its cutting-edge Expedited Claims AI technology. This recognition comes from the Business Intelligence Group, highlighting the company’s excellence at the esteemed 2025 Artificial Intelligence Excellence Awards.

Acknowledging Innovation in Healthcare

The accolade is not merely a trophy; it stands as a testament to the remarkable achievements of organizations, products, and individuals leveraging artificial intelligence to address genuine issues in the real world. Specifically, HealthEquity secured accolades for its innovative AI products in the realms of health and automation.

Streamlined Experiences for Members

Bryan Rhodes, a principal product manager at HealthEquity, remarked on the initiative, stating, "Our team pinpointed a significant challenge for our members and devised a method to tackle it effectively." HealthEquity embodies how AI and emerging technologies can contribute to simplifying the complex nature of the American healthcare system. This innovation primarily focuses on expediting the reimbursement process, enabling individuals to retrieve their expenses swiftly following claims.

Transforming Claims Processing

The Expedited Claims feature revolutionizes the way users interact with their health claims. By simplifying the healthcare claims procedure, it provides quicker and more precise outcomes. It achieves this by automatically factoring in discounts and sales tax from uploaded receipts, effectively removing longstanding hurdles that have often hindered members who used to manually input this data. Users can submit claims via the EZ Receipts mobile application, frequently completing the process in less than a minute. Impressively, over half of the claims completed are achieved in under two minutes, marking substantial efficiency compared to traditional methods. Overall, utilizing Expedited Claims allows members to save about 70% of the time previously consumed in claims entry and processing.

Rising Member Satisfaction

The impact of these innovations is reflected in member satisfaction, which has surged by 18%. Approximately 70% of members report they are either satisfied or highly satisfied with their reimbursement experiences, indicating a significant leap in improving customer experiences.

HealthEquity's AI Endeavors

This achievement showcases just one application of HealthEquity's commitment to leveraging artificial intelligence in enhancing its offerings. Recently, the company introduced HSAnswers, an AI knowledge base designed to address inquiries related to HSAs. Following that, HealthEquity unveiled HealthEquity Assist™, a suite of advanced tools aimed at helping members better navigate their benefits, gain insights into their spending, and receive tailored recommendations to facilitate more informed decision-making in both business and personal contexts.

Recognitions and Vision

Russ Fordyce, CEO of the Business Intelligence Group, expressed pride in recognizing these innovators, stating, "We are thrilled to honor these trailblazers who are expanding the possibilities of what AI can accomplish. They exemplify technical excellence and demonstrate how AI can be used to address real-world issues while improving the quality of lives."

For more details, interested parties can visit HealthEquity’s website for comprehensive insights and updates about their initiatives and ongoing projects.

About HealthEquity

HealthEquity, along with its subsidiaries, proudly manages HSAs and additional consumer-directed benefits for more than 17 million accounts. The company collaborates closely with employers, benefits advisors, and health and retirement plan providers, sharing a steadfast commitment to their mission: saving and enhancing lives by empowering healthcare consumers. Through innovative, state-of-the-art solutions and a profound commitment to better health outcomes, HealthEquity empowers individuals to take charge of their healthcare paths while improving their overall well-being. To discover more about their distinct approach and services, visiting their website is encouraged.

Frequently Asked Questions

What awards did HealthEquity recently win?

HealthEquity won the 2025 Artificial Intelligence Excellence Awards for their Expedited Claims AI system.

How does the Expedited Claims system improve member experience?

This system streamlines the healthcare claims process, allowing users to submit claims quickly and receive reimbursements faster.

What is the average time saved using Expedited Claims?

Members save about 70% of the time typically spent on claims entry and processing with this system.

How has member satisfaction changed since implementing Expedited Claims?

Member satisfaction has risen by 18%, with 70% indicating satisfaction or high satisfaction.

Can you name another AI product developed by HealthEquity?

Yes, another product is HSAnswers, an AI knowledgebase that answers HSA-related questions.

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