Health Net Offers Comprehensive Assistance to Members
In response to the urgent needs following the Franklin Fire in Malibu Canyon, Health Net is stepping up to provide essential support to its members and healthcare providers. This action comes as part of a broader commitment to the community during times of crisis. With a long-standing reputation in Medi-Cal managed care, Health Net is dedicated to ensuring that affected individuals can access the necessary resources and assistance.
Emergency Prescription Options for Members
During emergencies, it is crucial for members to have uninterrupted access to their medications. Health Net understands the importance of this and has outlined two clear options for obtaining emergency supplies of prescribed medications:
- Members can go directly to their original pharmacy to fill their prescriptions, provided it is operational.
- Should the pharmacy remain closed, members are encouraged to call Health Net at 1-800-400-8987. The company will relax refill limitations, allowing prescriptions to be filled at out-of-network pharmacies.
Behavioral Health Support Available 24/7
Understanding the emotional toll disasters can take, Health Net offers round-the-clock crisis support through its Behavioral Health Services. Members can receive assistance and guidance throughout the week by calling 1-800-400-8987 (TTY: 711). This support includes:
- Coping strategies for dealing with trauma, grief, or stress
- Referrals to mental health professionals and local service providers
Accessing Telehealth Services
For members who may not be able to reach their physicians during this time, Health Net is offering telehealth services at no cost. Instructions for accessing these services can be found:
1. On the reverse side of their Health Net ID card.
2. By logging into HealthNet.com after registration.
Connecting to Community Resources
Health Net encourages its members to access additional local resources for community support. Members can reach out by calling 2-1-1 or visiting 211.org for critical services, including:
- Emergency shelters, nutrition services, and transportation assistance
- Financial aid and social support systems
- Legal support from verified organizations
Support for Healthcare Providers
Healthcare professionals, including physicians and nurse practitioners, can also seek assistance from Health Net at 1-800-641-7761. To assist professionals operating in the affected areas, Health Net has established guidelines, such as:
- Grace periods for notifications concerning admissions of patients requiring acute care, home health services, and durable medical equipment.
- Waiving the requirement for prior authorizations while maintaining notification requirements to ensure continued patient care.
Additional Support Initiatives
Furthermore, Health Net is prepared to expand its support by authorizing out-of-network services if local providers are unavailable and accepting updated clinical documentation for evaluation purposes. This ensures patients receive the care they need without interruption.
Continual Updates and Commitment
Health Net remains committed to monitoring the evolving situation and will implement further support measures as necessary. For the latest updates, members are encouraged to visit HealthNet.com.
About Health Net
Founded over four decades ago in California, Health Net, as part of Centene Corporation, has consistently championed the idea that all individuals deserve high-quality healthcare regardless of their circumstances. The company serves a diverse membership base exceeding three million across the state and collaborates with over 117,000 network providers. Health Net specializes in various health plans, including those tailored for Medicaid and Medicare beneficiaries. Its outreach extends to substance abuse treatment, behavioral health support, and other essential health services, ensuring comprehensive care for all.
Frequently Asked Questions
What action is Health Net taking in response to the Franklin Fire?
Health Net is providing essential support and resources to both members and healthcare providers affected by the Franklin Fire.
How can members obtain their prescriptions during the emergency?
Members may fill their prescriptions at any open pharmacy or contact Health Net for emergency access to out-of-network pharmacies.
What support is available for mental health issues caused by the disaster?
Health Net offers 24/7 crisis support through its Behavioral Health Services, helping members cope with trauma, grief, and stress.
How can healthcare providers access assistance from Health Net?
Providers can reach out to Health Net’s dedicated support line for assistance related to patient care and operational guidelines during emergencies.
Where can I find out more information about Health Net's support services?
For more details, members and providers can visit HealthNet.com for ongoing updates and information.
