Health Net Provides Vital Assistance Following Emergency Declaration
In response to the recent emergency declaration, Health Net is committed to offering essential support to its members and healthcare providers affected by the critical incident. The situation underscores the importance of ensuring that everyone has access to healthcare, especially in challenging times.
Accessing Emergency Prescription Medications
The health and well-being of our members are of utmost priority. In light of the emergency, members facing difficulties obtaining their prescriptions have two clear options:
- They can fill their prescription at their usual pharmacy if it remains open.
- If their pharmacy is closed, members should contact Health Net at 1-800-400-8987. We are prepared to assist by suspending refill limitations, enabling them to obtain necessary medications from out-of-network pharmacies.
Support Services for Members in Crisis
During this tumultuous time, mental health support is crucial. Members experiencing increased stress, trauma, or grief can access Health Net's Behavioral Health Services. Our team is available 24/7 and can be reached at 1-800-400-8987 (TTY: 711). The services include:
- Expert support to help manage feelings of grief, stress, and trauma.
- Referrals to qualified mental health counselors and local services.
Telehealth Options for Medical Needs
If members are unable to reach their primary care provider due to the emergency, Health Net is offering free telehealth services. Members can review instructions for telehealth appointments, which can be found:
- On the back of their Health Net ID card.
- By logging in to HealthNet.com after registering.
Connecting with Local Resources
Health Net recognizes the need for immediate access to social services in emergency situations. Members are encouraged to connect with local community resources by dialing 2-1-1 or visiting 211.org. Essential services include:
- Emergency shelter, food, and transportation assistance.
- Social services and financial aid.
- Legal guidance from verified agencies.
Information and Assistance for Healthcare Providers
During this State of Emergency, healthcare professionals such as doctors and nurse practitioners can reach out to Health Net for support at 1-800-641-7761. To assist our partnering providers, Health Net is implementing several key measures:
- Grace periods will be extended for notifications on various services starting from the date of admission.
- We will waive prior authorization requirements, although our notification protocols remain active.
Moreover, Health Net is committed to the following actions:
- Authorize out-of-network services if a contracted provider is inaccessible.
- Approve post-admission notifications for affected facilities.
- Accept updated clinical documentation for reviews of continued stays.
- Authorize replacements of medical supplies or equipment as needed.
- Suspend prescription refill limitations for impacted members.
Continued Monitoring and Updates for Members
As the landscape surrounding the emergency evolves, Health Net is dedicated to adapting and providing ongoing support for its members and healthcare providers. For the latest updates on available services and assistance, please visit HealthNet.com.
About Health Net
Founded over 45 years ago in California, Health Net, a subsidiary of Centene Corporation, aims to ensure that each individual has access to health care without discrimination based on age, income, or existing health conditions. Currently, Health Net serves more than three million members and partners with over 117,000 healthcare providers throughout California. Our services go beyond traditional health insurance; we provide behavioral health programs, substance abuse services, and assistance with medications. Health Net's commitment to maintaining a healthy community remains unwavering, striving to support individuals every day. To learn more about our offerings, visit www.HealthNet.com.
Frequently Asked Questions
What actions is Health Net taking for members affected by the emergency?
Health Net is providing emergency prescription access, mental health support, and telehealth services to ensure continuity of care for its members.
How can members access their medications during the emergency?
Members may fill their prescriptions at open pharmacies or contact Health Net to obtain medications from out-of-network pharmacies without refill limitations.
What support is available for mental health during this crisis?
Members can reach out to Health Net's 24/7 Behavioral Health Services for crisis support and referrals to mental health professionals.
Are healthcare providers receiving support as well?
Yes, Health Net is offering assistance to healthcare providers through extended grace periods, waiving certain authorization requirements, and authorizing necessary out-of-network services.
Where can members find additional community resources?
Members can contact 2-1-1 or visit 211.org to discover local services regarding emergency shelter, food aid, and social support.
